Business Specialist (SA)

SUMMARY

The Business Banking Specialist (BBS) is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on quality results. The BBS’s role is to make a positive impact in the financial lives of our customers by building strong relationships and learning about our customers’ financial needs. The BBS will proactively focus on growing the business portfolio by deepening the current customer relationships and seeking new business relationship opportunities in the community. The BBS will take a consultative approach when making recommendations of banking solutions. The BBS must possess a strong passion to succeed and engage with our customers and prospects to develop new business and expand existing relationships while consistently delivering exceptional quality service with a professional and positive attitude.

ESSENTIAL DUTIES

The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties, as assigned, including cross training across other departments, as necessary.  In addition, incumbent may be required to rotate between banking centers, as needed.

• Provides a welcoming environment and communicates effectively and professionally with customers and other members of the team
• Displays passion for serving others and consistently executes exceptional quality service
• Applies strong critical thinking and problem-solving skills to resolve and or identify financial solutions for new and existing customers
• Maintains strong focus and current knowledge of all commercial bank products and business services including related corporate business documents
• Proactively prospects for new business opportunities and makes calls on existing commercial relationships
• Actively contributes to help meet the banking center’s goals, as well as individual sales and referral goals by cross-selling and referring customers to bank business partners when more complex financial needs are recognized such as; Commercial Lending, Mortgage, Insurance, Investments, Merchant Services, Wealth Management or Treasury Management
• Provides a complete range of customer service including opening all types of deposit new accounts, consumer, small business loans (if applicable / if authorized), credit cards and cross- selling of other bank products/services such as self-service banking solutions (ATM, Mobile Banking, etc.)
• Ensures targets for loan and deposit growth, past dues, delinquency ratios and charge-offs are attained
• Assist teller line as needed and maintains and balances the cash drawer by accounting for cash assigned, received and disbursed
• Participates in job specific training and other various Bank training programs, as necessary
• Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy
• Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations
• Maintains curr