Senior Customer Service Representative

<p></p><p></p><p>At the VELUX Group, we don’t just offer jobs—we offer opportunities. As a global leader in sustainable indoor living, we provide an environment where you can grow, shape your career, and make a real impact. As part of the newly established Online Sales Organization, you’ll support our growing direct-to-customer business across websites and marketplaces in the German and Austrian markets.</p><p>We’re now looking for a Customer Service Representative (German-speaking) to join our dynamic and international Online Operations &amp; Customer Service Team. If you’re passionate about helping customers, have a proactive mindset, and enjoy working in a fast-paced digital environment, this role is for you.</p><p></p><h2>What you’ll be doing:</h2><ul><li><p>Provide excellent customer service and sales support via phone, email, and chat</p></li><li><p>Handle incoming sales leads with care and efficiency, converting them into successful purchases</p></li><li><p>Deliver top-tier after-sales support for issues like deliveries, returns, claims, payments, and installations</p></li><li><p>Manage and grow our <span>Business-to-Installer</span> customer segment with a proactive, account management approach</p></li><li><p>Collaborate closely with logistics and internal teams to ensure smooth customer experiences</p></li><li><p>Help process orders and returns in our ERP system for both our webshop and marketplaces (e.g., Amazon, eBay)</p></li><li><p>Support the continuous improvement of our tools, systems, and customer service processes</p></li><li><p>Take part in internal customer service projects across teams</p></li></ul><p></p><h2><b>What we expect from you:</b></h2><ul><li><p>Fluent in German, both written and spoken</p></li><li><p>Good English skills (spoken and written); another language is a plus</p></li><li><p>Customer-focused attitude with excellent communication and negotiation skills</p></li><li><p>Confident handling of Microsoft Office (especially Excel); ERP system knowledge is a bonus</p></li><li><p>Organized, detail-oriented, and able to handle multiple tasks under pressure</p></li><li><p>Sales mindset with the drive to convert leads and build lasting customer relationships</p></li><li><p>Background in customer service, sales, or e-commerce is a strong advantage</p></li><li><p>Willingness to work in a hybrid/virtual environment; occasional travel to Budapest or abroad</p></li></ul><h3></h3><h2><b>What we offer in return:</b></h2><ul><li><p>Permanent employment with a<b> </b>competitive salary<b> </b>and performance-based bonuses</p></li><li><p>Benefit package including cafeteria allowance, company health plan, travel support, and more</p></li><li><p>Comprehensive onboarding and training to help you succeed from day one</p></li><li><p>A supportive, friendly, and multicultural work environment</p></li><li><p>Ongoing professional development and training opportunities</p></li><li><p>A newly renovated office in Sopron</p></li><li><p>Flexibility with hybrid work and opportunities to grow within the organization</p></li></ul><p></p><p>Ready to take the next step in your career with a company that values your growth?<br/><b>Apply now</b> by uploading your CV to our database – we look forward to hearing from you!</p><p></p><p></p>