Senior Project Manager, Professional Services - Packaging

eProductivity Software (ePS), headquartered in Pittsburgh, PA, is a leading global provider of industry-specific business and production software technology for the packaging and print industries. eProductivity's integrated and automated software offerings and point solutions are designed to enable revenue growth and drive operating and production efficiencies.  With several offices worldwide and over thirty-years dedicated to delivering best-in-class technology to the packaging and printing industries, it is our deeply held philosophy that eProductivity Software succeeds when our customers thrive.

 

eProductivity Software is hiring for a Senior Project Manager, Professional Services to join our Packaging Segment Solutions operations team.  This role is a remote role with approximate travel of around 20% to our customers during roll-out and software implementation stages. 

We are looking for someone who has experience in large-scale software implementations, has good project management experience and knows how to develop and organize a project plan from discovery to go-live. 

 

Job Description:

In this role, you will be responsible for managing the implementation of ePS ERP solutions enabling our customers to achieve their business objectives and operational results.  This will include but not be limited to project management and delivery, stakeholder and customer relationship management, aligning with customer strategy, policy and procedures, planning product customizations and overall scope management, team leadership, financial management, partnering with the customer to advise and guide on change management issues and identifying ePS PMO process improvements.

Main Duties and Responsibilities:

Project Management and Delivery

• Development of project plans – including estimation of resource requirements (skills, software, hardware etc) and timeframes, scheduling, budgeting, dependency identification and management, and change management planning
• Management of project delivery according to approved project plans, objectives, budgets and document progress
• Stakeholder management – through active involvement and regular communication with key stakeholders
• Project status reporting to key stakeholders including progress against milestones, issue and risk management details and budget versus actual costs
• Management of project issues and risks – including: issue and risk identification, logging, assessment and treatment strategies
• Management of project scope change through defined project change management processes
• Alignment of projects to strategic and operational plans of the Customer
• Conduct of Post Implementation Reviews to identify and implement process improvement for future projects
• Completion and filing of project documentation

Consultative Relationship Building

• Active promotion and realization of the benefits and value associated with project delivery and professional service delivery in particular.
• Earn the trust of key client executives and personnel through demonstrated expertise, high quality delivery, and candid insight
• Actively seek opportunities to expand value to the client within current scope and through proposal of project extensions and additional projects

Profitability Management

• Managing chargeability of ePS services resources
• Managing personal chargeability
• Management of stakeholder expectations in line with delivery capability and priorities
• Alignment of deliverables and business needs and requirements. Customer awareness of an agreement with scope and contract terms.  Obtaining signoff on completion of deliverables.
• Managing invoicing process including proactively building client understanding of invoiced charges.

 

Job Requirements:

• Bachelor’s Degree or equivalent experience may be considered in lieu of completed Degree
• 8+ years of experience in Project Management of Software Product Solutions Delivery for external customers
• Ability to manage customer expectations in accordance with work priorities
• Strong inter-personal and relationship management skills
• Effective verbal and written communication skills
• High level of presentation/persuasive communication skills
• Knowledge of packaging industry desired
• Experience with Smartsheet, MSFT Project, and Jira desired
• Fluent in English and any other European languages would be a plus
• PMP Certification desired 

 

 At ePS, we are a global team that solves