Team Lead - Account Management, Scaled

<p><strong>This is Adyen</strong></p> <p><span style="font-weight: 400;">Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&amp;M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.&nbsp;</span></p> <p><span style="font-weight: 400;">For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.</span></p> <p><strong>Team Lead - Account Management, Scaled</strong></p> <p>Our Account Management team in Chicago provides the best experience to our portfolio of North American mid-sized, fast-growth digital and e-commerce merchants. We achieve this using a pooled Account Management approach focusing on operational efficiency, data-driven optimization, and proactivity. We regularly reach out to our merchants to identify additional service opportunities such as global expansion, advanced fraud management, or revenue optimization features (e.g., authorization rate tuning, recurring billing features).</p> <p>With a strategic mindset and a hands-on approach, this team drives growth, expansion, and retention in our North American portfolio as we scale our merchant base efficiently.</p> <p><strong>What you’ll do</strong></p> <ul> <li><strong>Team management:</strong> You will inherit an established, diverse team of digital-focused AMs with tenures ranging from onboarding rookies to seasoned Adyen veterans. You will coach, support, balance workload, and keep the work fair and fun. You’ll create an inspiring, collaborative environment with open communication and a strong feedback culture.</li> <li><strong>Commercial target ownership and delivery:</strong> Targets are annual and achieved at a team level, ensuring each member contributes via smart, proactive, data-driven outreach.</li> <li><strong>Drive scalability initiatives and projects:</strong> Together with other global AM Leads, strengthen efforts towards automation, smarter usage of commercial tools (Gainsight, Salesforce), and "Account Management at scale" to handle an increasing volume of merchants efficiently.</li> <li><strong>Lead the day-to-day:</strong> Step in when needed, whether on operational digital payment complexities, merchant escalation calls, or critical commercial negotiations.</li> <li><strong>Align and collaborate with internal teams:</strong>