Professional Services Technical Consultant

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Professional Services Technical Consultant

About your role:

As a Professional Services Technical Consultant, you will design, develop, maintain, and support account reconciliation and positive pay solutions within the ARP/SMS platform from Fiserv. You will work directly with financial institution clients, internal delivery teams, and product stakeholders to deliver reliable mainframe-based solutions that support treasury management operations, exception processing, and reconciliation workflows. Your work will help clients manage critical transaction processing with accuracy, timeliness, and operational stability.

What you'll do:

• Develop, modify, and maintain COBOL applications in an IBM z/OS environment supporting ARP/SMS batch and online processing
• Configure and extend ARP/SMS functionality for positive pay reporting, same-day and next-day exception processing, and account reconciliation services
• Customize file layouts, control tables, and reconciliation workflows to meet client business requirements for partial and full deposit reconciliation
• Troubleshoot and resolve production incidents involving ARP/SMS jobs, Customer Information Control System (CICS) transactions, file transfers, and data integrity issues
• Optimize COBOL programs, Job Control Language (JCL), and Database 2 (DB2) or Virtual Storage Access Method (VSAM) access methods to improve online performance and batch efficiency
• Create and maintain technical specifications, runbooks, and workflow documentation to support implementation and ongoing production support
• Collaborate with clients, internal delivery teams, and product stakeholders to define requirements, validate solutions, and support successful delivery

Experience you'll need to have:

• 5+ years of experience developing and supporting mainframe applications in an IBM z/OS environment using COBOL, JCL, TSO/ISPF, CICS, and VSAM
• 5+ years of experience working with account reconciliation, positive pay, or treasury management processing in a financial services environment
• 4+ years of experience troubleshooting production incidents, resolving batch and online processing issues, and supporting data integrity in mainframe systems
• Experience configuring and supporting ARP/SMS modules, including positive pay exception reporting, reconciliation cycles, file layouts, and control tables
• Experience using debugging and analysis tools such as Xpediter, InterTest, or similar mainframe diagnostic tools
• Ability to analyze business requirements and translate them into technical solutions for batch and online processing workflows
• Bachelor's Degree in Computer Science, Information Systems, or a related field, or equivalent combination of education, related experience and/or military experience

Experience that would be great to have:

• Experience with additional Fiserv mainframe products such as PEP+
• Experience using Endevor, Changeman, or similar source code management tools
• Exposure to Agile or Information Technology Infrastructure Library (ITIL) processes in a mainframe environment
• Knowledge of check processing lifecycle, positive pay matching logic, and treasury management reconciliation workflows

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assista