Senior Quality Assurance Administrator

About This Role:

Wells Fargo is seeking a Senior Quality Assurance Administrator in Financial Crimes Risk Management as part of Independent Risk management that will execute quality assurance testing from the output from the Enhanced Due Diligence Center (EDDC). Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Manage weekly volume to ensure timely and accurate processing within the Quality Assurance Application.
• Conduct QA reviews across multiple Enhanced Due Diligence (EDD) processes, ensuring compliance with procedures and regulatory requirements.
• Identify trends and patterns through QA findings, providing insights to enhance process efficiency and effectiveness.
• Assist in the development and implementation of new QA scripts to ensure consistency in re views and evaluations.
• Contribute to the creation, refinement, and maintenance of QA scripts to ensure consistency in reviews and evaluations.
• Collaborate with process SMEs to drive continuous improvement and standardization across workflows.
• Present key findings, trends, and recommendations to management and stakeholders in a clear and concise manner.
• Escalate immediate risks and critical issues to appropriate level of leadership for timely resolution.
• Identify process gaps, provide recommendations, and support implementation of corrective actions.
• Maintain accurate documentation of QA findings, ensuring transparency and accountability for the issues submitted.
• Assist in the development and enhancement of quality assurance procedures, job aids, and best practices.
• Support regulatory exams, internal audits, and other oversight functions by providing QA insights and documentation.
• Stay current on regulatory updates and industry best practices related to Payment Intermediaries and Gaming Institutions (PIGI), Bank Secrecy Act & Anti-Money Laundering (BSA/AML), USA Patriot Act, Office of Foreign Assets Control (OFAC) and operational risk.

Required Qualifications

4+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications

• 4+ years of risk and regulatory compliance experience
• 3+ years of BSA/AML experience
• 3+ years of experience with BSA/AML/OFAC laws and regulations
• 3+ years of experience working with laws, rules and regulations within regulatory guidelines or policies.
• 2+ years of fraud investigations experience
• Advanced Microsoft Office skills
• Strong analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills.
• 1+ year of training delivery and facilitation experience
• Ability to achieve high production and quality standards.
• Strong public speaking skills
• Project management experience
• Certified Fraud Examiner (CFE)
• Certified Anti Money Laundering Specialist (CAMS)

Job Expectations:

• Posting Locations:

  CHARLOTTE.NC

  This position offers a hybrid work schedule

  This position is not eligible for Visa Sponsorship

Posting End Date: 

24 Feb 2025

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identific