Senior Operations Manager, Warehouse, Atlanta, GA

About Veho
Veho's mission is to revolutionize the world of package delivery by creating exceptional experiences for customers and drivers. 
For too long, parcel delivery companies have focused solely on efficiencies and cost-management. Veho focuses on the end-customer. As the first technology company of its kind, Veho replaces the old delivery trucks with a platform of crowdsourced drivers and a network of hyper-local delivery stations. We partner with some of the most recognized consumer brands such as Warby Parker and Hello Fresh to provide an incredible experience with every delivery, and give customers control on how, when and where their package is delivered. 
Customers LOVE us. Despite growing at a record-speed over the past two years, we maintain an incredibly high customer satisfaction rating of 4.9/5 stars, and an unprecedented on-time delivery rate of 99.9% - far above every other company in the country. 
In short, we are building the logistics platform of the future.
Veho is backed by former top executives and board members at Uber, FedEx, UPS, eBay and Amazon, three former public company CEOs, early investors in Lyft and Instacart, as well as prominent venture capital firms General Catalyst, Tiger Global, and Softbank. We are a team of leaders who are passionate about building an incredible company that will change the face of this industry.
As the Sr. Operations Manager, Warehouse will play a vital role in the overall success of a regional hub by leading employee activity to achieve performance goals and KPIs. You will be responsible for overseeing the regional sort facilities and driver launch operations while coaching, mentoring, and directing supervisors and associates. You will also be responsible for managing the operation’s P&L, leading logistics oversight, and focusing on process improvement. Additionally, you will ensure safety in the warehouse(s), including being a champion of OSHA compliance and appropriate reporting.

What you will do:

• Build a high-performing team of supervisors and associates to deliver an advanced level of quality, speed, and service in all daily activities
• Coach, train, and guide supervisors and associates for forwarding career progression 
• Use data and collaborate with the Regional General Manager to identify and execute process improvements for the operation
• Generate programs and practices that deliver a high level of customer satisfaction, on-time delivery success, and safety
• Create, foster, and maintain strategic relationships within the Market, Region, and Central Operations teams
• Partner with our Client Operations team to exceed client expectations as their last-mile delivery carrier
• Champion OSHA compliance and track incidents within markets
• Lead through the values of candor, teamwork, ownership, and human
• Work cross-functionally to hire, retain, coach, and develop employees within the operation
• Actively participate in client retention and acquisition of new clients for your market
• Ability to identify and execute on expanding market share
• Lead efforts to significantly impact efficiencies and scalability in WH operations (i.e. automated sortation implementation) as well as managing increased complexity at the market level (hub to spoke, master sort facilities, high volume facilities)

What you bring:

• Bachelor's degree from a four-year college or university, or 6-8 years experience in warehouse operations management
• Minimum of 4 years leading and managing a team of direct and indirect reports 6+ years of complex logistics operations, including warehouse, inventory, and last-mile delivery experience
• Flexibility, innovation, and the ability to manage staff, responsibilities, and priorities in a fast-paced, growth-oriented, and time-critical environment
• Ability to effectively respond to and interact with staff at all levels of the organization
• Excellent written/oral communication skills
• Advanced analytical skills--experience with Excel/Google sheets (Vlookups, Pivot Tables, etc.) 
• Is physically able to stand for the duration of the shift, move boxes up and down, including bending and frequently lifting (up to 50 lbs required)
• Willingness to work flexible schedules, including weekends, holidays, and evenings

Preferred Qualifications:

• Has Lean/Six Sigma experience
• Ability to run safety components within the warehouse in partnership with our National Safety Manager
• Warehouse experience
• Start-up/tech experience 
• Proven ability to navigate ambiguity, working in an entrepreneurial environment
• Ability to lead a 24/7/365 operation
• Previous customer support/sales function experience
• Managed a middle-mile experience
• Tech proficiency

The starting salary for th