Customer Service Agent (Full-Time)

General information

Job Title Customer Service Agent (Full-Time) Date Thursday, October 3, 2024 State Georgia City Atlanta Base Pay Rate: $ 14.00 Full/Part Time Full Time Shift A.M. shift, Overnight shift, P.M. shift

Requirements and Description

Summary

Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Responsibilities

Performs passenger service functions including making reservations, preparation and issuance of tickets and itineraries, checking baggage 

• • Performs duties in the departure lounges or at boarding gates when enplaning and deplaning passengers 
  • Stand for extensive period 
  • Excellent communication skills – verbal & written 
  • Attention to detail is required 
  • Checks passengers for correct travel documents and ticket validity 
  • Performs lost and found activities, tracing procedures and search and returns of found articles 
  • Prepares and maintains required records and reports of lost and found activities 
  • Prepare receiving of airfreight shipments, establishes acceptability, determines routing, classifies, transfer manifest drayage documents and various domestic and international forms. 
  • Maintains inventory and records of shipments accepted, warehoused, dispatched and delivered to customers 
  • Flexibility to work weekend/holidays required 
  • PayActiv/Purchasing Power Program 

Basic Qualifications

• Must be a local (in-state) resident.
• High School diploma or GED.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be at least 18 years of age.
• Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• Must be able to carry heavy items up and down jetway stairs.
• Must be able to be alert to moving vehicles or aircraft and use radio equipment.
• You MUST have 2 valid forms of IDs (as required by USCIS) for employment with Unifi

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