Services Key Account Manager

 

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. 

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to  make an impact to be proud of – for food, people and the planet.

 

Job Summary

 

Services Key Account Manager

 

The services we provide to our customers are pivotal to their operational success. You are the key.
We are now seeking a dynamic and customer-focused Services Key Account Manager, as part of the Tetra Pak Services Sales Team, to manage and develop focused sales areas, and customer relationships from a Tetra Pak Services perspective. In this position, you will be the key point of contact for the customer, not only looking to ensure that their operational issues are resolved in a timely manner but identifying their needs and delivering solutions to drive mutual growth. 
You will work with our customers in the Food & Beverage industry and look for opportunities inside and outside our existing customer base to sell our Services Portfolio and grow our Market. 

 

This position is ideally based in our office in Toronto, Canada or Denton, TX. We may also consider other Tetra Pak locations in the US/CAN market.

You will be travelling up to 60% of your time to our customer sites.

 

Tetra Pak is not considering applicants (Internal or External) who require International relocation to the United States or Canada. 

What you will do

 

As Services Key Account Manager, you will:

 

• Participate in translation of global/cluster objectives related to three-year forecasting and planning into Market Area deliverable with focus on the Ice cream area.
• Lead understanding purchasing drivers of Ice Cream customer base in USA-Canda from the Services perspective.  
• Lead creation, implementation and follow up of sales and business strategy based   on the identified purchasing drivers for a given group of accounts.
• Lead understanding of customer needs through proactive continuous customer diagnosis and analysis.
• Lead opportunity management, cross selling and up selling and fact-based value proposal, negotiate and close deals.
• Lead growth of profitable service contracts.
• Participate in creation, implementation and follow up of sales in plans for Key Accounts in collaboration with KAM.
• Lead creation service business plans in collaboration with portfolio, SAR and SSE
• Lead services dimension in project lifecycle management to ensure Services Portfolio is presented at early stage and new equipment is effectively handed over to services.
• Participate in follow-up value delivered, customer satisfaction and profitability on service business with customer and internally.
• Participate in resolution of technical issues by being responsible for communication with customers and issue drivers.
• Lead creation of quality plans and participate in implementation and follow-up of targets.

We believe you have

 

• A Bachelor’s degree or equivalent skills and experience is required, an Engineering major is highly preferred
• A blend of at least 3 years of technical business development/sales/account management or other customer facing experience is required, knowledge of Ice Cream area is a plus.
• Ability to dive deeply into technical issues to solve problems in collaboration with our internal quality and technical teams, as well as our customers
• Self-Driven attitude and the ability to work autonomously
• Strong hunting mentality with a focus to uncover new business opportunities
• Consultative and clear communication skills with energy and drive
• Demonstrated ability to build lasting relationships and close deals
• Quick learning as well as and strong presentation skills
• Self-drive and the ability to work autonomously

Pay Equity - US

 

Tetra Pak provides the following compensation range that in good faith believes it might pay and/or offer for this position. The range displayed reflects the minimum and maximum target for new hire salaries for the position across all US locations. Ranges are determined by role, level and location. Within the range, individual pay is defined by work location and additional factors, including job-related skills, experience, and relevant education or training. 
This compensation range is based on a full-time schedule. The estimate displayed is