Honda Service Advisor

Norm Reeves Dealerships is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida. With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals that are eager to grow their careers while the company continues to expand!

Location: West Covina, CA (Onsite) | Type: Full Time | Compensation Range: $60,000 - $150,000

As our Service Advisor, you’re one of the most important team members at Norm Reeves Honda West Covina. You’re responsible for creating a super Norm Reeves service experience for our guests and using your communication skills to build the bridge between guests and technicians.

What You’ll Do:

• Greet guests as they arrive in the Service drive
• Advising customers on maintenance and repair options, including upselling additional services when appropriate
• Preparing accurate service estimates and quotes for customers, ensuring clarity on costs and timelines
• Collaborating with the service technicians to relay customer concerns and ensure accurate service execution
• Maintaining detailed records of customer interactions, services performed, and parts used, as well as managing service history
• Communicate empathetically with guests about their vehicle
• Provide timely follow-up progress of each repair order and contact guests with repair changes
• Analyze quality control reports and maintain a high Customer Service Index Score
• Process monetary transactions

What You’ll Need:

• Full time availability. You’ll also need to be at least 18 years old.
• A valid driver’s license and acceptable driving record
• Creative, positive, team player attitude
• Ability to analyze situations and make win-win business decisions
• Honesty, empathy, and exceptional communication skills
• Leadership skills in team-based and independent settings

Benefits & Employee Perks 

• Medical, Dental, Vision, and Complimentary Life Insurance

• 401k Matching and FSA

• Tuition Reimbursement

• Paid Time Off (accrues)

• Supplemental Insurance (Hospital, Accident, Critical Illness)

• Discounts on Vehicles, Services, and Parts

Tips for a Successful Application & Interview Process:  

• Bring Your Best Resume – Upload your most recent version so we can see all you've accomplished

• Dress to Impress – First impressions count. Dress professionally and bring your authentic self

• Rescheduling or Canceling Interviews – Life happens! If you need to reschedule or cancel, let us know ahead of time. No-shows will be noted, so communication is key