Front Office Support - Financial Markets

Financial Markets | Front Office Support, Middle Office | Vice President | NYC

About ING: 

In Americas, ING’s Wholesale Banking division offers a broad range of innovative financial products and services to domestic and international corporate and institutional clients. 

 
When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to take risks, think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered. ING Americas follows a hybrid work model, allowing for in-office / work from home flexibility. Hybrid work arrangements vary based on business area.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

About the position:

Front Office Support (FOS) sits within Financial Markets and supports both Sales and Trading. FOS supports various Sales and Trading teams within ING Financial Markets LLC and ING Capital Markets LLC and is seen as primary contact between FM and the wider Support function.  Partners include, among others: Legal/Credit Risk/Compliance, Operations, GSO/Outsourced Providers, and other key FM-departments within Wholesale Banking offices in Amsterdam, London and Singapore.

About the department:

Over time, tasks have shifted from operational and risk-oriented departments to the front office (FO).  This has created additional strain on front office staff and detracts from their commercial responsibilities like client prospecting, soliciting business, etc.   ING Financial Services LLC is seeking a Vice President to lead the Front Office Support team for Financial Markets in New York City.  In this job, you will assist in the coverage of new and existing ING relationships in the Americas.  Role is specific to one or more business areas depending on candidate’s background and expertise (see below for Main Responsibilities).   You will work as a player/coach of the Front Office Support/Middle Office team and will report to the Head of FM NY Business Management.

Responsibilities:

The primary role is to assist with non-execution roles for the trading function.

Trading Support – End to end support across trade lifecycles and post trade event management through to maturity.

System and Product Support – Using in depth knowledge of detailed trade flows across all FM products and platforms.

In certain circumstances, trade support requires the booking and amendment of trades within the periodic lifecycle of a trade. This also includes exception handling processes, intercompany booking flow and any other necessary adjustments within the trading platforms.

The successful candidate will train across specific deal capture platforms related to specific products and work to understand the end-to-end trade flow process from pricing and execution through to settlement and reconciliation.

Trade Support Coverage: Credit Trading, Rates, FX/MM, GSF, and Commodities.

FO Systems Covered: Bloomberg, Murex, Anvil, Sophis, Summit, PEGA and Vantage

Main Duties and Responsibilities of Role:

• Act as a liaison on behalf of FM Front office towards all second line and outsourced support teams, developing a strong knowledge of necessary processes to drive operational excellence and achieve positive outcomes.
• Contact point for operations, counterparties and market counterparties across settlement issues, fails and claim management processes.
• Lifecycle trade management.
• Exception handling across FO platforms, booking logic.
• Break handling/reconciliation.
• Back-to-Back booking flows.

Ad-hoc Support:

• Outside of day-to-day activities FOS are also required to provide additional ad-hoc support using extensive knowledge of end to end process flows, systems, operations and their position within the FM network.
• Examples (but not limited to):
  • Regulatory and Administrative Support – Providing strategic liaison and administrative support for the business across both onboarding and maintenance of clients, brokers, market counterparts, CCP’s etc.
  • Provide link between eCommerce infrastructure, our client base, and the business. Assist with legal documentation related to client relationship, regulatory or specific documentation related to individual products.
  • Project support where required, examples being system migration, new regulation, process enhancements