Receptionist-Endoscopy

The closing date is 25th Oct 2024

Job summary

This is an exciting role front of house, to provide a first class reception service, acting as the first point of contact for patients, carers and relatives.

To maintain the efficient and effective management of the Endoscopy Reception desk ensuring that patient care is delivered with courtesy and respect, within local and national time frames.

The role requires someone who has a great level of attention to detail and good organisational skills for managing in a busy environment. Excellent communication and customer service skills are essential for dealing with colleagues, patients and families.

This is a part time position working 10 hours per week, working closely with all other staff members within the Endoscopy department, and to work flexibly between Musgrove Park Hospital (MPH) and Bridgwater Community Hospital (BCH) as required.

The needs of the service user will be the utmost priority. The principle of high quality customer care is at the heart of this role.

Main duties, tasks & skills required

The post holder will be required to admit/discharge and transfer patients, answer telephone enquiries, create appointments and arrange transport for patients.

The post holder will be responsible for ensuring the reception area is tidy & well organised and that office supplies and stationary are ordered and kept stocked up.

About us

As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.

The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.

There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will get to experience the best of both in Somerset, the countryside and the cosmopolitan -- there is truly something for everyone! 

Job description

Please see attached Job Description & Person Specification for further details of duties and responsibilities. 

Person specification

Qualifications

Essential

Good standard of education, both in literacy and numeracy.

Evidence of a good standard of Literacy / English language skills

Experience

Essential

Keyboard skills necessary to work with computer systems.

Ability to work in a busy and often demanding area where duties required are constantly changing.

Dealing with patients/general public.

Desirable

Knowledge of Hospital computer systems, e.g. Scorpio, EPRO, Maxims. 

Additional Criteria

Essential

Excellent written and verbal communication skills

Organise the daily workload of the reception area.

Understanding the importance of patient confidentiality.

Time management skills

Ability to juggle tasks as there are constant interruptions.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For help with your application, contact: 

Laura Hannigan 

laura.hannigan@somersetft.nhs.uk 

07386659321 

Pay scheme

Agenda for Change 

Band

Band 2 

Salary

£23615.00  to £23615.00 Yearly 

Contract

Permanent 

Working pattern

Part-Time 

Reference number

184-OL-OR-1153 

Job locations

Musgrove Park Hospital 
Musgrove Road 
Taunton 
Somerset 
TA1 5DA 

Bridgwater Community Hospital 
Bower Lane 
Bridgwater 
Somerset 
TA6 4GU 

Attachments

Job Description   184-HR6004148_Endoscopy Reception JD (002).pdf – 298KB Opens in a new window