Delivery Executive

General information

Country United States State Texas City Dallas Job ID 44768 Department Infor Consulting Services Experience Level MID_SENIOR_LEVEL Employment Status FULL_TIME Workplace Type Remote

Description & Requirements

As the Delivery Executive at Infor you will be responsible for the end to end success of large, global, highly complex projects, including co-development projects involving on-premise, hybrid and cloud delivery models.  The Delivery Executive owns the project relationship and is the liaison between the company and client in order to ensure that all targets and requirements are met, including all project milestones and budgets.  Delivery Executives communicate and interact at the executive level, as well as up and down the value chain of the customer organization, including navigating tough conversations and challenging personalities with integrity, respect, and a blend of firmness and flexibility that creates a positive working environment while aligning with company policies and goals. 

A Day in The Life Typically Includes:

• Working with Sales, Architects, Services and others to set scope, staffing and organization aspects of a new engagement. You will also work with all involved to reorganize and revise staffing and organization as needed.   80% of this role is focused on delivery (this is a billable role) and 20% is focused on presales and deal structuring.  
• Oversee the creation of the delivery solution, scope and SOW. You will own the integrated project plan and responsibility for the oversight and execution.  You will build relationships with existing customers to ensure that they are engaged and getting the most value from our services. 
• Work with, coach and mentor Project Manager (s).  You will also perform ongoing analysis and review of engagement(s) and one on ones with key internal and external stakeholders to assess engagement and team health and then work with rest of PM team to make any needed changes/improvements Escalations / Review.  
• Be the primary leader in escalation mitigations and recoveries relationship management.  The Delivery Executive will proactive communication with Infor, Partner, and Customer executives.
• Assist & Review SOW details, review staffing plan, budget, and schedule for work being proposed 

Basic Qualifications:

• Experience delivering complex professional services engagements (7-8 solutions)