Biomedical Field Service Technician II - Customer Integration

Additional Location(s): US-FL-Tampa; US-FL-Ft. Lauderdale

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.           

 

About the role:

As a Field Service Technician II (Endoscopy Integration) at Boston Scientific, you will serve as a trusted technical and customer integration partner supporting the successful implementation and ongoing service of Boston Scientific’s endoscopy capital equipment portfolio. This field-based role combines hands-on technical service responsibilities with a strong focus on customer coordination, procedural integration, and cross-functional collaboration to support seamless clinical operations and a high-quality customer experience.

The selected candidate will reside in Florida and provide coverage throughout the U.S. as business needs require. This position offers a high level of independence while collaborating closely with internal stakeholders and customer teams.

 

Interested in hearing directly from a Field Service Technician at Boston Scientific? Check out our video featuring Bob to learn more about the role: https://videomy.co/sh2Iydw

 

Sponsorship:

Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.

 

Your responsibilities will include:

• Serve as the primary technical and customer integration resource for endoscopy capital equipment implementations
• Conduct pre-installation site assessments and recommend system configurations compatible with procedure room infrastructure and workflow requirements
• Coordinate and support system installations, evaluations, go-lives, upgrades, and customer onboarding activities
• Manage clinical and technical customer relationships to ensure smooth implementation and adoption of capital systems
• Identify and resolve workflow, operational, and technical barriers during evaluation and integration periods
• Provide onsite and remote technical support, troubleshooting, maintenance, calibration, and repair of capital equipment
• Perform preventative and corrective maintenance, software updates, and component replacement activities
• Train and educate physicians, nurses, sterile processing teams, and clinical staff on system operation, safety protocols, and best practices
• Document procedure room configurations and system details to support remote troubleshooting and ongoing service needs
• Capture, track, and report customer issues, complaints, and field observations through Salesforce and internal quality systems
• Maintain accurate installation, service, maintenance, and account documentation in compliance with company and regulatory requirements
• Partner with Field Sales, Clinical Specialists, R&D, Commercialization, and Technical Support teams to support product launches, customer escalations, and strategic initiatives
• Support special projects, event coverage, and cross-functional business needs as required
• Maintain strong communication with customers, leadership, and internal partners regarding project timelines, service activities, and customer priorities

 

Required qualifications:

• 1 year of experience with an Associate’s degree or technical diploma in Electronics, Biomedical Engineering, Life Sciences, Healthcare Technology Management, or a related technical field; OR an equivalent combination of education, training, and relevant work experience demonstrating the knowledge, skills, and abilities required for the role
  • Examples of equivalent combinations may include (but are not limited to):

• • • High School Diploma/GED with a minimum of 3 years of relevant field service, technical support, biomedical equipment, or customer integration experience
    • Completion of a BMET certification, formal technical training program, or military technical training with a minimum of 1 year of hands-on technical experience
    • Bachelor’s degree in a related field with relevant technical, implementation, or field support experience

• Minimum of 1 year in a role requiring travel to customer or f