Manager, Enterprise Account Management

Overview

We are looking for an experienced Manager who can develop, champion, and motivate a team of highly-skilled Enterprise Account Managers, responsible for the retention and expansion of our largest Enterprise customers. With over 300,000 customers worldwide, our Account Management team is assigned to the largest, most complex customers in their respective regions.

Our Account Management team owns both retention and expansion, ultimately contributing to the transformation of our largest Enterprise customers. Your team will drive revenue growth across Atlassian’s full product portfolio by delivering high customer retention rates, proactively engaging on expansion opportunities, and leading upsell, upgrade & cross-sell opportunities throughout the customer lifecycle. You will partner closely with our Global Sales Team to drive Total Book of Business growth. Additionally, you will be partnering with Sales team on strategic opportunities, including white space analysis, strategic account planning & mapping, and cross-functional partnership with Sales support teams.

We want a team player who can demonstrate both strong leadership skills and humility in an organization that prides itself on its open, honest, and supportive culture.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

Responsibilities

• You will be accountable for team performance, revenue forecasting, and balancing prioritization amidst a complex ownership footprint.

• You will work cross-functionally with Enterprise Sales leadership on execution & strategy, and collaborate effectively with other key customer-facing teams (Services, Channel and Customer Success) .

• You will also be responsible for staffing, on-boarding, and up-skilling of the team.

• You will be the voice for the team, helping to escalate and remove blockers where needed so your team can do their best work and provide an ideal customer experience.

• You will learn Atlassian’s unique GTM model and play a critical part in helping us build our next generation enterprise business model globally.

• Own or collaborate on projects that seek to improve our practice, process, and/or ways of work.

Qualifications

• 5+ years of experience managing account management, inside sales or customer success teams focused on Enterprise customers

• Experience with strategic sales planning and the ability to coach towards these skills

• Executes creative and value-focused approaches to help deliver optimal customer outcomes

• Experience with forecasting revenue & performance management

• Experience with change management and implementing better approaches to address opportunities

• Experience in hiring, onboarding, coaching and developing people

• Ability to effectively interact and communicate with various levels of management

• Experience using CRM, forecast management, and analytics tools

• Ability to balance multiple projects/initiatives running concurrently, effectively multi-tasking while working with cross-functional teams

• Ability to demonstrate sound reasoning with clarity around why you made specific decisions and choices throughout your career

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $180,900 - $236,175

Zone B: $162,900 - $212,675

Zone C: $150,300 - $196,225

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more,