General Summary of Job Duties

This Lead Retail Clerk will provide excellent service to each internal and external Guest, while assisting in the maintenance of the retail store (inventory, cleanliness, etc.). This position will supervise retail operations and Team Members in the absence of the Retail Manager.

Principle Responsibilities and Duties

• Supervises store staff and operations in the absence of the Retail Manager.
• Maintains positive attitude and utilizes the Silverton Service Mission, Standards, and Values in each Guest interaction.
• Provides attentiveness to Guests, including providing a polite and friendly greeting to Guests upon entry into the store, answering questions, making product recommendations, and providing a friendly closing statement upon departure.
• Facilitates Guest transactions, including ringing up merchandise, taking payment, making change, providing receipt, etc.
• Maintains product knowledge and familiarity with available items.
• Ensures that all merchandise is received, counted, tagged, and replenished as needed.
• Ensures that all displays are neat, clean, and properly displaying the store’s available merchandise.
• Ensures cleanliness of store, including the absence of litter.
• Ensures that lights and other equipment are in proper working order.
• Helps increase retail revenue by increasing sales and managing expenses.
• Communicates with Retail Team Members, Silverton’s management team, and other departments when applicable.
• Maintains security of company assets (for example: merchandise and money).
• Follows all policies and procedures indicated by the Company and the Retail department.
• Ensures that laws are adhered to with regard to tobacco or alcohol purchases.
• Completes additional projects as appropriate.
• Other job related projects and duties may be assigned as needed.

General Job Responsibilities and Duties

• Maintain a high quality of guest service according to Silverton Be Amazing Service Standards.
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Adhere to all appearance and uniform standards.
• Maintain an open line of communication with Managers.
• Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.
• Ability to accept performance feedback in a professional manner.
• Regular attendance on all scheduled shifts is considered an essential function of the job.
• Arriving on time for all scheduled shifts is considered an essential function of the job.
• Other duties as assigned.
• Over Communicate – Maintains open lines of communication. Speaks confidently and fluently.  Talks at the correct pace and level. Is understandable.  Holds others’ attention when speaking.  Elicits necessary information to fully understand the needs, problems, and motives of customers.

To perform the job successfully, an individual should demonstrate the following Silverton