Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

What Commercial and Customer Operations contributes to BD

The US Region at BD aims to be the preferred partner that delivers differentiated value and addresses our customers’ needs in an evolving, dynamic healthcare market.

The mission of the Commercial & Customer Operations (CCO) Center of Excellence (CoE) is to serve as a trusted strategic partner that enables the US Region and business units to drive profitable commercial growth by delivering differentiated value, enabling capabilities, and simplified processes that exceed the needs of our stakeholders and improve customer experience. CCO aims to empower and develop our associates while strengthening our inclusive & diverse culture to win as ‘One BD’.

The CCO organization operates across the entire US Region, partnering with the business units to provide and develop enabling capabilities in the areas of commercial contracting, sales enablement, and operations, inside sales, customer care operations, business & pricing analytics, master data management, commercial enablement, operational excellence, and other functions. We aim to strengthen our foundational capabilities and deliver customer value through simplification and improvement initiatives, develop, and prepare our associates, build an inclusive culture, drive digital transformation, and expand our strategic capabilities while remaining agile to the evolving needs of our customers.

Accountabilities in this role

Reporting to the Manager, Contract Operations, this position is responsible for supporting our Single Group (GPO) Affiliation Policy through execution of key activities surrounding the management of GPO (National & Regional) and/or Local agreements (including, but not limited to, Custom, Courtesy, Self-Distributors, and Non-GPO agreements, such as National Reference Labs and OEM) of BD’s Commercial Consumable Sales Contracts for all US business segments, BD Medical [Medication Delivery Solutions (MDS) & Medication Management Solutions (MMS), BD Life Sciences [Integrated Diagnostic Solutions (IDS)], and BD Interventional [Peripheral Intervention (PI), Surgery, & Urology and Critical Care (UCC)] across all customer segments (excluding Pharmaceutical Systems, BioSciences, and IDS Capital). Analyst will be responsible to ensure members are aligned appropriately to a single GPO through accurate processing of GPO Group Transitions and/or Local contract review and preparation for new and renewal agreements. Analyst will be a key point of contact for pricing and membership related internal and external inquiries.

Engaging and collaborating regularly with our Distributor Partners, GPO’s, BD Business Unit Sales, other Commercial Operations pillars, and Commercial Customers, this position will support best in class, innovative, enterprise operational capabilities and policy, process, and governance to ensure the effective implementation of complex, critical contracting activities internally, while ensuring our BD external partners and customers are in alignment with the BD strategies. Candidate must have a growth mindset, a strong desire for continuous improvement, and an “attitude for better”. Candidate should also have strong communication, technical, and organizational skills and be accountable for achieving key metrics.

• There are no direct reports, but significant matrix managing required across the organization.

Essential Responsibilities

• Manage and resolve large volume of external (Distributor, GPO, Customer) and internal (BD sales, commercial integration teams, & CCO cross functional teams) adhoc inquiries (phone/e-mail/Salesforce cases) in a timely manner, utilizing automation and reporting tools to proficiently review & research to meet stakeholder needs.

• Understand and support business and membership strategies to effectively communicate new customer pricing eligibility on GPO and/or local agreement requests.

• Facilitate and lead external/internal calls to quickly address and/or resolve stakeholder requests.

• Ability to manage G