Retail Sales Representative

About us:
Vyve Broadband is a leading Internet provider serving largely non-urban communities in 16 states.  Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers. Residential services include high-speed Internet with speeds up to Vyve Gig, all-digital, high-definition video and fully featured digital voice.

Why Join Vyve?
We take care of our people so you can take care of business:

• Comprehensive Benefits - Multiple medical, dental, and vision options with 100% preventive care.
• Peace of Mind - Company-paid life insurance & disability coverage, with voluntary buy-up options.
• 401(k) with Company Match - Save for your future with our competitive retirement plan and employer matching contributions. 
• Wellness Rewards - Earn up to $500/year just for completing checkups & screenings.
• Extra Perks - Pet insurance, identity theft protection, legal assistance, and more. 
• Support Anytime - Free 24/7 telemedicine & virtual counseling for you and your family.
• Growth Opportunities - Leadership development, professional sales training & ongoing learning.

• Uncapped commissions on sales
• Performance Reviews with Merit Increase
• Annual Bonus
• Paid career advancement training

• Monday to Friday schedule!

• Provides quality internal and external customer service by representing Vyve in a consistently courteous and professional manner
• Resolves simple & complex customer issues
• Demonstrates a strong passion for selling Vyve products and services
• Meets and exceeds monthly revenue sales targets
• Generates and/or maintains departmental reports as required
• Serves as a mentor to other team members, providing instruction, support and direction
• Performs all duties of Retail Sales Agent as necessary by:
  • Initiating contact with customers and selling, resolving problems, answering questions, sending correspondence, and generating reports
  • Accurately explaining bills and Company policies and procedures concerning prices, billing and service
  • Determines customer needs and educates customer in order to sell or upgrade services
  • Accurately documents all sales/order activity via online database system
  • Processes customer payments accurately and balances daily transactions according to established cash management procedures
  • Collects delinquent accounts
  • Demonstrates integrity while accessing customer databases and/or paper reference material to locate customer records and research account history
  • Issues, receives, and maintains records of customer-premise equipment
  • Troubleshoot service-related problems with customers; tests customer-premise equipment
  • May contact customers regarding company services to include outbound calls regarding bills, promotions, etc.
  • Exercise positive and cooperative behavior that promotes teamwork
• Performs other duties as assigned
• Ability to travel as needed

• 2+ years in customer service and/or sales industry; phone or face-to-face contact with consumers. 
• Ability to multitask and handle multiple computer applications to assist customers.
• Strong organization and time management skills. 
• Excellent interpersonal skills. 
• Proficiency with PCs, Microsoft Office Suite and general intranet navigation. se of computers, keyboards and software applications. 
• Ability to type 35 wpm. 
• High School Diploma or GED.
<