Site Services Project and Communications Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves - The Site Services Project and Communications Manager will be responsible for providing operational communications support and project management to the Site Services function, with a specific focus on communicating about services delivered by the Workforce Services (WFS) team, which includes services such as transportation, food services, and other critical campus operations.

Specifically, this person will create and implement Site Services communication campaigns targeted to reach a wide range of audience segments of the Genentech South San Francisco campus population and the extended workforce. This person will align project teams and work with them to understand project drivers, benefits, challenges, and impacts to the campus population. He/she will learn about and be the voice of the employees to create effective, integrated, and meaningful communications for various audiences. This role requires strong project management skills to strategically plan, execute, and track complex communication campaigns from inception through delivery. This person will be responsible for defining scope, managing timelines, coordinating cross-functional teams, and ensuring all communications projects are delivered on schedule and align with strategic objectives.

What your day-to-day will look like:

• Lead the project management component of communications work, including developing comprehensive project plans, managing the editorial calendar, defining key milestones and dependencies, and proactively tracking progress to ensure all strategic communications initiatives and campaigns are delivered efficiently and on time.
• Establish and drive campus-wide communication strategies, plans, and metrics that support Site Services’ business objectives and priorities
• Align communications planning and execution with other Site Services initiatives to influence message/brand consistency and a smooth customer experience across all channels.
• Advise on approach to complex communication initiatives, leveraging input from cross-functional subject matter experts.
• Partner with other members of Site Services to determine and deploy the best communication tools/channels (e.g. video, print, graphics) and strategies to provide different audiences with the information they need in a format that’s easy to find and consume.
• Perform editing or writing assignments, ensuring alignment with overall communication strategy and Site Services narrative.
• Simplify complex messages while collaborating closely with one or more authors to ensure employees can easily and quickly understand the content.
• Apply change management concepts to high impact communication plans that involve a change.
• Conduct impact analyses, assess change readiness, and identify key stakeholders on communication strategies.
• Identify and manage anticipated resistance to communication plans.
• Partner on communications for the Site Services function as needed, including: town halls, organizational announcements, videos, presentations, newsletter, etc.
• Independently prioritize workload, determine timelines, and operate under limited direction. This includes the project management component of the communications workload.

Required Qualifications:

• Master’s degree or Bachelor’s with equivalent expertise
• Proven ability to manage complex communications projects and lead communications strategies with a minimum of 8 to 10 years of experience.
• Excellent verbal and written communications skills.
• Exceptional organizational and project management capabilities required to strategically plan, prioritize, and drive communication initiatives.
• Must be adept at managing complex editorial calendars, coordinating deliverables across multiple stakeholders, tracking campaign progress, and ensuring all communications projects are delivered on time, within scope, and aligned with strategic organizational objectives.
• Strong prioritization, communication, and project management skills and capabilities. Must be flexible and able to prioritize, make decisions and meet sudden deadlines in a fast-paced, energetic environment.
• Familiarity with integrated fa