Manager, Demand Planning

 

This is a hybrid position requiring the team member to be onsite a minimum of 3 days per week. No relocation is provided for this opportunity.

 

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?  

 

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.  

 

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.  

Job Summary

The Manager, Demand Planning leads the end-to-end Demand Planning process for West Units, driving forecast accuracy, bias reduction, and alignment to financial targets. Owns the Demand Review within the SIOP process and enables data-driven decision-making through analytics, scenario modeling, and cross-functional collaboration. Serves as a strategic partner to Commercial, Finance, and Supply Chain leadership to balance growth, service, and inventory objectives. 

Essential Duties and Responsibilities

Own the End-to-End Demand Planning Process 
Develop and maintain a rolling 24-month consensus demand plan with a 5-year strategic outlook, integrating statistical forecasting, commercial inputs, and marketing insights. Ensure alignment across customer, item, and product family levels. 

 

Lead the Demand Review within the SIOP Process 
Facilitate monthly and quarterly Demand Review meetings with Sales, Product Management, Finance, and Supply Chain leadership. Drive consensus, highlight material variances, and secure alignment on corrective actions to establish an approved demand plan. 

 

Drive Forecast Performance and Continuous Improvement 
Monitor and improve forecast accuracy, bias, and forecast value add (FVA). Identify root causes of error and implement corrective actions to enhance forecast reliability and business predictability. 

 

Enable Target Setting and Financial Alignment 
Provide data-driven insights and scenario analysis to support revenue target setting, budgeting, and long-range planning. Reconcile gaps between forecast and financial objectives and lead structured gap-closure initiatives. 

 

Risk & Opportunity Management 
Identify, quantify, and communicate demand risks and opportunities, including upside/downside scenarios. Assess potential impacts on revenue, service, inventory, cost, and cash flow, and recommend mitigation strategies. 

 

Cross-Functional Collaboration & Supply Alignment 
Partner with Network Supply Chain Managers to proactively address significant demand shifts affecting capacity, inventory, shelf life, and service levels. Ensure early visibility of changes to enable operational responsiveness. 

 

Product Lifecycle Planning 
Collaborate with Sales and Product Management to incorporate new product launches, phase-ins, and discontinuations into the demand plan, ensuring accurate lifecycle forecasting. 

 

Master Data & Systems Ownership 
Maintain accountability for demand planning master data integrity and governance. Drive continuous improvement of forecasting tools, system parameters, and data quality. 

 

Performance Reporting & Insights 
Develop and deliver clear, executive-ready analytics and dashboards that translate demand trends into actionable business insights. 

 

Training & Capability Building 
Support and train Sales and cross-functional teams on forecasting processes, systems (e.g., APO/BI), and best practices to improve forecast accountability and input quality. 

 

Strategic Planning Support 
Contribute to the annual Sales Strategic Plan and budget development process, ensuring demand assumptions are robust, aligned, and data-driven. 

Education

• Bachelor's in Supply Chain Management, Engineering, Finance, Sales, Marketing, or Business preferred

Work Experience