Customer Success Coordinator 4 - TEMPORARY

Title: Customer Success Coordinator 4 - TEMPORARY
Location:  Remote

Pay Range: $18 - $19 per hour

Employment Type: Temporary (through 12/31/2025)

Requirement: Must be available to accept work through the end of 2025.

Availability: Must have open availability

Hours: 10:00 a.m. - 8:00 p.m. EST

Responsibilities: 

• Conduct outreach calls to schedule patients for healthcare appointments  

• Answer inbound calls to assist patients with pre and post-visit support needs 

• Maintains proper unit documentation in HPP CAD (Dara) 

• Dispatches units effectively, when appropriate 

• Communicates with field crews as needed 

• Document interactions effectively in a CRM or EMR 

• Participate in department meetings 

• Verify insurance and collect co-pays 

• Check patients in and out and complete any needed (non-clinical) documentation 

• Effectively communicate with patients through various platforms

• Provide on-demand support for patients, providers, and in-field Mobile Health Clinicians  

• Coordinate with the field team and clinical team providing care

• Coordinate support with patient medical records, letters, forms, and patient follow-up 

• Ensure professional communication with patients, coworkers, managers, and field staff 

• Maintain positive QA and KPI reviews 

• Stay current with the changing needs of the department

• Additional assignments may be required as necessary 

Required Qualifications: 

• High school diploma or general education degree (GED) 

• Experience working in a call center or phone-based sales/support team 

• Basic knowledge of using standard applications (Outlook, Excel, Word, etc)

• Fluency of the English language  

• Outstanding organizational and multitasking abilities 

• Active listener with excellent communication skills 

• Sound judgment and critical thinking 

• Comfortable working in a fast-paced environment and able to pivot work focus as priorities shift, based on the needs of the business 

“Nice to Have” Qualifications: 

• Experience in healthcare, sales, patient scheduling, medical billing, or customer service  

• Bilingual 

• Prior experience using CRM platforms, AthenaHealth EMR, Five9 phone systems 

EEO/AAP Statement:  DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences.  DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression,