Supervisor, Hospital Care Management

Job Summary:

This new position will support the department manager in the planning, development, coordination, and oversight of services within the assigned department. The role is responsible for ensuring the department operates efficiently on a day-to-day basis while providing leadership, guidance, and consultation to program staff.

Key responsibilities include mentoring and coaching staff, supporting department leaders, and providing constructive performance feedback. The role also involves conducting clinical and psychosocial assessments, developing care plans, and making appropriate referrals for patients and families at Hutchinson and Olivia hospitals, utilizing a comprehensive range of clinical approaches.

As an integral member of the interdisciplinary healthcare team, this position contributes to collaborative patient care and offers education to healthcare professionals on the psychosocial aspects of treatment. Additional duties may be assigned as needed. 

Essential Duties & Responsibilities:

Maintains an active leadership role: 

1. Offer daily operational support for specific departmental processes and personnel, ensuring smooth coordination and efficient delivery of patient care services
2. Cultivates strong relationships and motivates the team to achieve high performance in the daily operations of the department
3. Actively participates in the recruitment, onboarding, competencies, and continuous performance management of team members.
4. Evaluates performance in a timely manner.  If staff performance does not meet expectations, works with the employee to bring performance up to expectations or effectively counsels them about alternatives.  Uses discipline judiciously and in consultation with Department Manager
5. Provides clinical consultation to staff within the program or department.
6. Reviews and coordinates schedules to ensure adequate staffing, effective coverage and efficient utilization of personnel Supervises and monitors productively.
7. Enhances departmental relationships and activities through active participation in staff meetings and proactively identifying problems and solutions in the work environment.

Team Building and Partnerships:

1. Mentors staff by behavioral example and by informal consultation about clinical issues, policies, and procedures.
2. Maintains excellent working relationships with patient care units, community resources, hospital and ambulatory departments
3. Enhances departmental relationships and activities through active participation/leading staff meetings and proactively identifying problems and solutions in the work environment 
4. Participates in and contributes to appropriate departmental and/or organizational meetings 
5. Ensures all members of the team, processes and programs are patient-focused, incorporating cultural sensitivity and respect, resulting in high levels of patient/family, colleague and team member satisfaction.
6. May provide formal education through presentations at conferences, meetings, etc.

Demonstrates clinical competence in the treatment planning process and assessment of individual patient care needs:   

1. Able to complete patient assessments, gather collateral and supporting care information and make care recommendations.
2. Coordinates/facilitates the development of care plan by collaborating with patient, family and interdisciplinary team.
3. Develops an individualized plan based on age, social and cultural considerations, available resources, clinical diagnosis, level of functioning and other relative needs.
4. Establishes and implements plans to ensure safety, continuity of care, and appropriate treatment after discharge from hospital, working with community providers and resources as needed.
5. Uses knowledge of community resources, healthcare funding issues, and county, state and federal regulations in making appropriate treatment plans.
6. Provides crisis intervention and clinical interventions for patients and families as appropriate.

Personal Development:

1. Remains current in knowledge and skills of discipline specific practice, and best practices in the fields of medical and mental health care. Shares knowledge ga