Senior Manager, Environmental Services (EVS)

Under the direction of the Director, Housekeeping EVS, the Sr. Manager, Environmental Services (EVS) is responsible for assisting in the planning, organization, development, and direction for the overall operation of the EVS Unit in accordance with all Federal, State, and Local standards and guidelines. Provides strategic leadership, guidance, and direction on initiatives and operational decisions that simultaneously result in year over year improvements in customer satisfaction scores, improved product quality, and increased operational profitability. Facilitates a positive and welcoming interaction ensuring an optimal guest service experience while safeguarding enterprise assets and guaranteeing departmental integrity and morale.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1.    Directs the team in promoting brand loyalty through exceptional customer service, utilizing Forbes 5 Star standards. Ensure a positive guest experience by implementing personalized interactions, anticipating needs, and resolving issues promptly. Drives results through staff development and training programs, monitors results through evaluation, inspection, and analysis, and ensure effective processes, positions, and performance management systems are in place. Supports the Facilities EVS Department management.

2.    Actively promotes Forbes 5 Star standards by setting service expectations in answering guest questions, providing information, greeting guests, and other guest assistance when needed. Promotes best in class service by reacting promptly, efficiently, and courteously to all guest and team member concerns. Evaluates and oversees the operation, and multiple projects.  Oversee and verify training records regularly to ensure all team members are properly trained and operate in consideration of all safety and cleanliness requirements and regulations.
3.    Develops short and long-term strategic and tactical plans to identify areas for improvement and develop strategic plans to address them. Advises and leads efforts to maximize efficiency and cost-effectiveness within Facilities EVS and drive positive change and contribute to the success of the department.  Plans and participate in Facilities budget process including but not limited to the following: develop and manage, gather data/research, working with all divisions, year-to- year analysis, forecasting, implementation, prioritizing and maintaining. In the absence of the Director, perform all essential duties and responsibilities of the Director.
4.    Networks and collaborates with other Casino departments and develops strong working relationships with respective leadership. Provides direction and mentorship to Facilities EVS managers.
5.    Conducts and participates in high-level meetings. Maintains occupational knowledge and skills by conducting research, attending seminars, educational workshops, classes, and conferences.
6.    Performs other duties as assigned to support the efficient operation of the department.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

 EDUCATION, EXPERIENCE AND QUALIFICATIONS

• Bachelor’s degree in Environment Services Management or Business-related field required. 

• Minimum three (3) years of experience in EVS or Housekeeping related field required. 

• Minimum three (3) years supervisory experience required. 

• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Ability to prepare, understand, present, and analyze business strategies with advanced proficiency in budgeting, profit & loss (P&L), and business planning is required.

• Intermediate proficiency in the Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint) is required.

• Proven managerial problem-solving and critical thinking skills with the ability to exercise independent judgment.

• Ability to identify and prioritize issues, delegate as appropriate, and drive measurable results.

• Must possess demonstrated leadership ability, as well as organizational and strategic planning.

• Established ability developing teams by guiding, mentoring, motivating, co