Mgr I-Project Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

As a part of the Banking Servicing Network (BSN) in the Global Services Group (GSG), we strive to provide a culture of learning and collaboration and help each other to succeed and thrive. We have each other’s backs as we grow skills and conquer new challenges.  This role is part of the BSN:  Strategy and Integration team which enables the delivery of superior service to our Commercial and Banking clients through coordinated operational integration of processes and solutions. 

This position is part of a team focused on creating, influencing, and seamlessly implementing change management into our GSG servicing teams with primary focus on Banking Capabilities and Commercial Relationship Servicing while driving process improvements to improve customer experience and reduce demand through close collaboration with critical business partners.

The incumbent will lead a team of project analysts to help define and execute strategies that support enterprise banking while ensuring the highest levels of customer satisfaction and servicing accuracy. Key responsibilities include partnering with Product Owners, functional process owners and product/capabilities teams through the full lifecycle of different projects as well as ensuring appropriate risk and controls. This position requires a strong ability to collaborate, influence and effectively partner to drive and implement change.

How will you make an impact in this role?

• Flawless execution against banking and CMS integration priorities, ensuring the customer and colleague experience is paired with enabling business growth
• Lead a team of analysts who will be working with you, directly or indirectly, to seamlessly delivery process and capability deployment across the network
• Develop and maintain strong working relationships with business partners and other key stakeholders while setting expectations, collaborating, and influencing key strategies
• Drive a superior discipline in utilizing project management tools to manage all key initiatives from project prioritization through all phase of the project lifecycle, including the ability to identify/implement key controls to ensure compliance performance
• Oversee definition and documentation of business requirements including supporting design efforts for new technologies and capabilities build
• Be an integral part of the Banking leadership team to identify and share synergies across teams/regions and to drive strategies to attract, engage and retain talent

Minimum Qualifications:

• Project Management and Service Operations experience required
• Proven ability implementing strategies that drive quality and customer experience within Global Services Group
• Strong understanding of change management considerations and heightened awareness of operational disruption and risk
• Demonstrated ability to deliver a portfolio of projects in support of organizational objectives, through personal project leadership as well as through support and oversight of project analyst resources
• Resourceful problem-solver with the ability to manage multiple deadlines and thrive in a dynamic and fa