Client Data Specialist I

Company Description

Press Ganey, the leading Human Experience (HX) healthcare performance improvement company, offers an integrated suite of solutions that address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care. Press Ganey is a PG Forsta company.

Job Description

The Client Data Specialist I (CDSI) is client-facing position, functioning independently or as part of a specialized team.

The CDS1 is assigned to a portfolio of client accounts. The CDSI is responsible for helping navigate the set up and maintenance of a regular data feed from a client’s Human Resource data to support all projects within Press Ganey’s Employee Experience business including annual engagement surveys for employees and physicians, milestone surveys (onboarding and exit), and self-serve pulse surveys (and future products). This role works closely with the client to formulate solutions and provide recommendations in accordance with the client’s timeline and unique needs.

Duties and Responsibilities

• Leads clients through ingress of data from client’s HRIS system to PG systems from initial conversations outlining process through testing and finalizing data file and update plan
• Advises client on how to maximize the value of their partnership with Press Ganey for engagement surveys including employee, physician, and nursing-specific projects
• Drafts and maintains data rules to ensure accurate data, identify missing data, and help client update data, as needed
• Adheres to deadlines to ensure overall client deliverables are executed as scheduled
• Collaborates with client and internal team to develop plans for sharing data in a timely fashion that ensure accuracy and availability of the data for projects
• Provide support for service failures/recovery
• Act as an effective member of a team and cross-team product group

Qualifications

• 1-3 years of health care, quality improvement or project management experience
• Proven excellence in the support and service to complex customers and/or data sets is preferred
• Use of demonstrated analytical skills to identify, research, and solve complex problems with a sense of urgency     
• Proficiency with Microsoft Office (Word, Excel, Outlook, etc.) with demonstrated higher level Excel skills preferred
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Ability to question, probe, and/or challenge clients in order to ensure the client’s ultimate needs are met 
• Ability to handle multiple projects simultaneously while meeting strict deadlines

Education

• Bachelor’s degree in a related field is required

Additional Information

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

All positions at Press Ganey require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Press Ganey, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Press Ganey's employment policies. You will be notified during the hiring process which checks are required for the position. 

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class. 

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any