Bilingual Community Supports Coordinator

 

 

WHO WE ARE:

24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. Learn more at www.24hrcares.com.  

WHO YOU ARE:

You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies: 

 

In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

Sound interesting? Read on for more details! 

THE ROLE:

We’re always looking for passionate and dedicated individuals to join our team! While this position isn’t currently open, we are building a talent pool for future opportunities. By applying, you’ll be considered when the role becomes available, and our team will reach out as soon as we have an official opening.

The Bilingual Community Supports Coordinator plays a pivotal role in managing the operational processes for the Agency with Choice (AWC) service line. This position is crucial in driving program growth and ensuring seamless service delivery by overseeing caregiver onboarding, member admission, and compliance requirements. The role is focused on providing high-quality support to both caregivers and members, maintaining strong communication with the Community Engagement team, and upholding the company’s core values.

• Manage the caregiver onboarding process, including documentation, compliance, and timely updates throughout the hiring pipeline.
• Act as the main point of contact for new members and caregivers, ensuring smooth onboarding and addressing questions or concerns.
• Coordinate caregiver compliance, ensuring all required certifications and job requirements are up to date.
• Schedule and lead orientation sessions for new caregivers, providing training on program processes and policies.
• Track and report on caregiver and member onboarding progress, ensuring the timely completion of necessary tasks.
• Maintain accurate records in tracking systems and case management software for both members and caregivers.
• Communicate with Case Managers regarding member updates, including changes in condition or incident reports.
• Ensure compliance with health plan requirements and closed-loop referrals, collaborating with external partners as needed.
• Provide ongoing support to caregivers and members through responsive communication and problem resolution.

This is a hybrid position, coming into the corporate El Segundo office 1x per month. 

WHAT YOU BRING TO THE TABLE:

Skills:

• Strong communication skills with the ability to engage effectively with internal and external customers.
• Excellent organizational skills and attention to detail in managing multiple onboarding processes simultaneously.
• Problem-solving abilities to address issues quickly and efficiently.
• Proficient in Salesforce, Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work under pressure and meet deadlines while maintaining a positive attitude.
• Analytical thinking to assess data, trends, and the impact of various tasks or projects
• Time management skills to prioritize tasks an