Director, Product Experience & Design

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Experience & Design

Role Overview
We are seeking a visionary and execution-oriented Director, Product Experience & Design to lead the experience strategy, design systems, and user experience organization for our next-generation Enterprise Data & AI Platform ecosystem.

This leader will define how developers, analysts, data scientists, product teams, and AI practitioners interact with a modern hybrid data platform spanning:
• cloud-native Lakehouse architecture
• data mesh and data products
• AI/ML tooling
• governance and lineage
• analytics and observability
• developer workflows and APIs

This role will also own the enterprise design language and experience standards for agentic (AI-driven) products across Mastercard, ensuring consistency in how AI systems behave, interact, and scale across platforms. This role reports directly to the SVP, Product – Data & AI Platforms and partners closely with Engineering, Architecture, AI/ML, Governance, Security, and Business Product teams globally.

Key Responsibilities
Product Experience Strategy
• Define and lead the end-to-end product experience vision for the Enterprise Data & AI Platform ecosystem
• Establish a cohesive UX strategy across:
o Developer platforms
o Data products and marketplaces
o Analytics and observability experiences
o AI / agentic interfaces
o Governance and trust frameworks
• Define how users and AI agents interact, recognizing shifting behaviors as enterprise users increasingly leverage AI
• Drive consistency across on-prem, private cloud, and public cloud environments

Enterprise Design Systems & Agentic Standards
• Build and scale a unified enterprise design system for data, AI, and platform products
• Define Mastercard-wide standards for:
o Design language and experience principles
o Interaction patterns and accessibility
o Visual systems and data visualization
o Observability UX and developer workflows
o AI-assisted and agent-driven workflows
• Establish common experience themes across all agentic builds, including:
o Agent behavior models
o User/agent interaction patterns
o Trust, explainability, and control mechanisms
• Partner with engineering to operationalize reusable, scalable experience components across core platform pillars

Data Product & Marketplace Experience
• Lead UX strategy for data discovery, cataloging, lineage, and marketplace capabilities
• Improve discoverability, trust, and usability of data products through intuitive, metadata-driven experiences
• Drive a consumer-grade experience for enterprise data users

Required Qualifications
• Customer Obsession: Deep empathy for developers, analysts, data scientists, and enterprise platform users
• Proven experience scaling UX organizations in enterprise SaaS, platform, or cloud-native environments
• Strong understanding of:
o Enterprise SaaS platforms
o Developer platforms and workflows
o APIs and integration patterns
• Strategic storytelling: Ability to translate complex platform and AI concepts into clear, compelling narratives
• Systems thinking: Ability to simplify deeply interconnected technical ecosystems into intuitive user experiences
• Influence without authority: Ability to align Engineering, Product, Security, and Operations around shared experience standards
• Strong perspective on AI/agentic UX, human-in-the-loop systems, and experience design at scale

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email pr