Business Execution Senior Manager – Merchant Services Onboarding Implementations

About this role:

Wells Fargo is seeking a Business Execution Senior Manager to oversee its Merchant Services Implementation and Product Setup Operations responsibilities.  The leader will manage the Operations Implementation team and is responsible for leading all aspects of the implementation and delivery of both routine and customized Merchant Services customer solutions during onboarding and throughout the client lifecycle.  Additionally, this position will act as the primary liaison with all stakeholders within Merchant Services and across the bank related to new customer setup.  This role will engage and influence strategy and leverage analytic and execution skills to drive key initiatives to deliver on program objectives and solve business problems.

In this role, you will:

• Leadership & Team Management

  • Lead and develop multiple teams of managers and individual contributors within Operations, ensuring alignment to business objectives and risk standards.

  • Drive talent management activities including coaching, performance management, and ongoing development.

  • Foster a culture of accountability, continuous improvement, and high performance.

• Client Onboarding & Implementation Delivery

  • Oversee end-to-end client onboarding and implementation lifecycle, including both routine and complex initiatives.

  • Lead Implementation Managers across functions to ensure successful execution and delivery.

  • Establish timelines, track progress, and manage escalations to ensure on-time, high-quality outcomes.

  • Ensure adherence to project management methodologies and operational standards.

• Strategy, Transformation & Execution

  • Develop and implement business unit strategies aligned with organizational goals.

  • Provide vision, direction, and execution plans for large-scale, cross-organizational initiatives.

  • Serve as a strategic advisor to leadership on transformation efforts and operational improvements.

  • Drive accountability for initiatives while optimizing efficiency and reducing risk.

• Risk, Controls & Governance

  • Identify, assess, and mitigate operational and implementation risks.

  • Enhance and maintain strong controls, procedures, and governance frameworks.

  • Address control gaps and support RCSA, internal audits, and regulatory exams.

  • Ensure compliance with policies and risk management expectations.

• Process Improvement & Change Management

  • Identify and execute process improvement opportunities across onboarding and implementation functions.

  • Lead change management efforts, including impact assessments, communication, and training.

  • Drive continuous improvement through feedback loops and operational insights.

• Stakeholder Engagement & Influence

  • Partner with Product, Technology, Sales, and external stakeholders to deliver solutions.

  • Influence senior leaders and stakeholders to align on priorities, resources, and outcomes.

  • Act as a key liaison across multiple business lines.

• Performance Management & Reporting

  • Define OKRs and KPIs to measure success and drive performance.

  • Design and deliver reporting on portfolio health, performance, and outcomes to stakeholders.

  • Ensure delivery meets quality standards and targeted cycle times.

• Subject Matter Expertise & Operational Excellence

  • Serve as a subject matter expert in onboarding, implementation, and setup processes.

  • Provide guidance on technical, operational, and processing functions.

  • Interpret procedures and advise leadership on execution strategies for complex initiative.

Required Qualifications:

• 7+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

• 3+ years Management or leadership experience.

Desired Qualifications:

• Proven experience leading the strategy and resolution of highly complex and unique challenges that require solid analytical skills, extensive knowledge of business execution, and understanding of business, delivering longer term and large-scale solutions.

• Proven experience in a strategic business initiatives leadership role in Financial Services, preferably Payment Processing, Financial Services, and/or F