H5020 CHILD CARE SUPERVISOR

Position Title:  Child Care Shift Supervisor

 

Reports To:  Child Care Manager

 

Supervises:  Child Care Attendants

 

Summary of Position

 

The childcare Shift Supervisor provides basic direction, guidance and supervision of children of different age groups.  Provides work direction of staff in absence of or at the direction of the Manager.

 

Key Responsibilities and Performance/Behaviors

 

• Ability
  • Can explain and demonstrate Hospitality Behaviors and Performance Standards.
  • Understands where to get the information needed to complete tasks to standard.
  • Can explain or demonstrate the behavioral values or standards needed to complete task to standard.
  • Understands how to take ownership of problems and solve them when solutions may not be available.
  • Can explain how to request help from others when needed to complete task or goal.
  • Has complete knowledge and can tell other of IMGR&C products and services.
  • Has the ability to communicate well with other team members.
  • Has the ability to lift up to 50 lbs. or more.
  • Ability to help in any class needed.
  • Ability to help with a lesson plan/activities in all classes.
  • Ability to watch children pending class; teacher to child ratios.
• Performance
• Performance meets expected results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task list.
• Responds to obstacles; finds new ways to reach desired results.
• In absence of guidance, acts and takes charge to respond to guest or internal customer needs.
• Responds to change by quickly applying talent and skills in a positive way to succeed.
• Supports achievement of Quality Goal; “Do it right the first time.”
• Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.
• Makes suggestions to improve performance.
• Able to interact with children. Play, sing and dance with all children.
• Able to get on the floor to interact with children.
• Able to stay off cellular/electronic devices while monitoring staff.
• Behavior
• Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, and Customer Recovery Skills).
• Approaches all activities with enthusiasm and enthusiasm from others.
• Chooses a positive approach in all situations.
• Respects individuality of others; continues to communicate in order to work together.
• Speaks positively about children, parents, guest and other team members and our business in all situations on and off property.
• Treats others with respect in all situations.
• Service
• Serves the children’s needs and wants.
• Identifies and can communicate needs of all children and others.
• Takes quick action to serve others in a way that meets/exceeds their needs.
• Identifies ways to improve individual or team’s service to others.
• Provides service outside job responsibilities if needed to help resort succeed.
• Takes ownership of children, parents, guest and or team member’s problems until it is solved.
• Professionalism
• Meets IMGR&C Appearance standards.
• Professionally supports IMGR&C reputation and image in all situations, on and off property.
• Attendance
• Meets IMGR&C policy for attendance.
• Informs supervisor, Assistant Manager and or Manager of future absence as far in advance as possible.
• Communication
• Provides information others need to succeed, in time for them to use it.
• Shares with next shift the information needed for them to succeed.
• Listens to others without interruption; acts on their feedback when possible.
• Ask questions to better understand expectations of others.
• Reports all parents, team member complaints and compliments to Supervisor or Manager.
• Reports all situations to Supervisor and Manager where resort grounds or equipment do not meet IMGR&C standards.
• Team Work
• Puts Success of team ahead of personal success.
• Helps other team members succeed without being asked.
• Takes action to resolve conflict between individuals.
• Helps other departments achieve success.
• Report ideas to increase team success and parents satisfaction to Supervisor or Manager.
• Does whatever is necessary to help department and resort success.
• Contributes