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Scheduled Weekly Hours:

Join our dedicated team at Gundersen Health System, Mondovi as a Patient Liaison! We are seeking a compassionate and proactive individual to serve as the vital link between our patients and healthcare providers. In this role, you will ensure that patients receive the highest level of customer service and care.

Apply now and embark on a rewarding career where you can truly make a difference!

What's Available:

• .75 FTE = 30 hours/week

• Hours are 7:30AM -5:00PM Monday - Friday

• Location – Mondovi

What You'll Get:

• Support to grow in your career with access to our Career Development Center and Tuition Investment Program

• Top-rated retirement plan and healthcare benefits

• Departmental leadership that supports you as you do your best work.

• Work/Life balance to love what you do and where you live.​

What You Need:

• High school diploma or equivalent

• Experience in an office setting requiring customer service responsibilities and computer skills.

• Strong organizational and communication skills

• Team player and friendly

Job Description:

The Patient Liaison works as a team member to assist internal and external customers assuring accurate and complete registration, scheduling appointments, demographic information, insurance coverage, collecting payments and monitoring customer satisfaction.

Job Description

Major Responsibilities:

1. Represents Gundersen Health System's high standards for customer service in all telephone and face-to-face encounters through courteous, patient, and respectful conduct and conversation.

2. Communicates effectively with patients, family members and Gundersen Health System staff to schedule appointments, admissions, surgeries, tests, and procedures utilizing good customer service skills. Provides information and instruction in a confidential manner to prepare patients for current and future appointments. Uses CWS (clinical workstation) to respond to the requests of MD, nurses, MA's to create, update and/or print patient's protected health information to assist with completion of documentation.

3. Responsible to ensure accurate and complete data for promptly registering patients, gathering, verifying and up-dating demographics, as well as insurance and benefit information to drive a timely billing process for our patients.

4. Demonstrates and maintains successful completion of defined core competencies in computer skills related to patient registration and appointment scheduling, insurance, cash collection and department computerized schedules.

5. Works within the organizational financial guidelines to collect payment and assist customers with financial need for payment of services, utilizing appropriate resources.

6. Obtains appropriate signatures on forms relating to registration, billing, and patient care, meeting all compliance regulations and requirements.

7. Assists in obtaining estimates for patient responsibility and notifies guarantors prior to treatment according to published organizational standards.

8. Keeps current through periodic in-service on registration policies, procedures, insurance guidelines and other information related to position.

9. Solicits and responds to customer complaints/concerns either in writing or verbally, using appropriate resources.

10. Views, documents, or prints from the patient’s electronic health record to assist with coordination of patient care.

11. Adheres to regular and predictable attendance.

12. Performs other job-related duties as assigned.

Education and Learning:

REQUIRED

High School Diploma or equivalency

Work Experience:

REQUIRED

1 year experience in an office setting requiring customer service responsibilities and computer competency in Microsoft Windows.

DESIRED

1 year experience