Senior Content Strategist, Content Designer

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

In your role as  Sr. Content Strategist f or Teladoc Health, you’ll pair editorial mastery with a keen knack for product content strategy and enhancing our team’s effort to deliver impactful content across multiple channels, products, and conditions. This is a highly collaborative role in which you’ll partner with teams across the company (Marketing, Engineering, Regulatory, Data Science, Clinical, and Coaching) and external partners to create a compelling and empowering experience that helps our members manage and improve their health and wellness. Your efforts will complement our unique brand strategy as we expand our cutting-edge health solutions. This role reports directly to the Sr Mgr, Content Strategy. 

Stretch your creative and strategic skills as you help manage a broad portfolio of work that includes: 

• Collaborating closely with Product Management, Research, and Design to generate content strategy solutions based on member/company needs 

• Creating compelling and thoughtful UX copy across various product experiences  

• Streamlining and enhancing the use, cadence and content of member notifications 

• Utilizing existing content resources within product experiences and initiate new ways to boost member education and engagement 

Essential Duties and Responsibilities 

• Generate informative, engaging, and persuasive content geared toward building the Teladoc Health brand, product usage, member engagement, and positive clinical results 

• Work with internal teams to maintain a solid feedback loop, establish efficient workflows, and continuously improve processes. 

• Partner with clinical counterparts across Teladoc to bring clinical requirements to life in an engaging and effective member experience  

• Evangelize content strategy and UX content design best practices  

• Create processes to conceive and develop interactive digital exercises, audio-based content, videos, and more 

• Contribute to and execute the content roadmap for current and future products 

• Manage several large projects, working with external freelancers, internal stakeholders, and others to drive on-time, on-budget delivery 

• Manage the relationship with current content vendors and contractors  

• Help bring our voice to life across our member experience through hands-on writing, editing, and messaging  

• Effectively manage the revision process to meet deadlines 

• Ensure all content is on-brand and consistent in terms of style, quality, and tone 

When applying, please include a link to your content portfolio. 

Our successful candidate will have: 

• 8+ years of digital content experience, with at least 3 years working on a consumer-facing health or lifestyle brand  

• Experience in digital health and wellness; chronic conditions such as diabetes a plus 

• At least 2 years in UX-focused role  

• Effective project management and multi-tasking skills, with experience managing stakeholders through various stages of content development 

• A baseline understanding of industry best practices for UX, content and design accessibility 

• Experience developing UX copy for mobile and web apps and content for service emails and SMS 

• A love for collaborating with designers in real-time using programs such as Figma and Miro 

• Comfort working with a cloud-based CMS 

• Experience with JIRA 

• Exceptional writing and editing capabilities  

• The drive to meet deadlines and deliver exceptional results 

• Passion for the digital health industry and familiarity with companies and innovators in this space 

• Passion for making a positive impact in people’s lives and their physical and mental health 

• The versatility to generate creative, business, and technical content that may be comprehensive and detailed, or concise and captivating, based on various project needs 

• The ability to thrive in a fast-paced, highly collaborative environment 

• A proactive work ethic, exceptional people skills, and a positive outlook 

• The ability to work autonomously as well as collaboratively 

• A Bachelor’s degree in English, Marketing, Journalism, Communicati