Senior Delivery Engineer (Remote)

Who You Are

You are an experienced infrastructure professional with 7-10 years of expertise in enterprise systems administration including deployment and upgrading various systems. You are excited to work alongside a highly collaborative team that supports high-visibility, mission-critical environments. Motivated by solving real-world challenges across diverse enterprise IT landscapes. Passionate about shaping the processes and best practices that define a world-class managed services operation.

About The Role

As a Senior Delivery Engineer on our Modern Data Center Support team, you will focus on resolving advanced system issues across Windows and Linux platforms, handle high-priority incidents, and contribute to root cause analysis and platform stability improvements. The ideal candidate will have deep expertise in systems administration, automation tooling, SQL Server environments, and Microsoft, Azure and AWS platforms.

Other responsibilities include: 

• Troubleshooting in-process application issues such as upgrades or deployments.
• Testing and evaluating custom configurations for successful deployment.
• Analyzing various system logs to identify upstream and compounding issues.
• Post upgrade / deployment support for various system applications including but not limited to virtual machines, active director, servers, endpoint management, etc.
• Perform diagnostics and RCA for recurring infrastructure or system-level faults.
• Implement permanent fixes, document resolution paths, and develop preventive measures.
• Collaborate closely with engineering and architecture teams for platform improvements.
• Maintain and optimize server OS environments (Windows Server, Linux/Ubuntu).
• Contribute to internal runbooks and NOC knowledgebase for L1–L3 teams.
• Lead Incident / Outage management as needed as a part of 24/7 coverage.
• Manage and remediate client escalations.

Desired skills and experience:

• 7-10 years expertise in enterprise systems administration including deployment and upgrading various systems
• 3-5 years client facing experience
• Solid understanding of Azure / AWS platform services and remote management
• Familiarity with ITSM tools and structured incident response workflows
• Strong expertise in:

              -Windows Server and Active Directory

              -Network administration including firewalls, routers, switches and VPNs

              -Virtualization technology such as VMware, Citrix, or Hyper-V

              -Cloud platforms including Azure and AWS

              -Automation tools such as PowerShell and Power Automate Desktop

Preferred skills:

• Microsoft certifications (e.g., AZ-104, MS-500, or equivalent)
• Experience with hybrid cloud architectures and Azure automation
• Exposure to database repair utilities and DR scenarios
• Strong documentation skills and a proactive mindset
• Supervisory, team leader or similar experience

A Little About Us 

Our mission is to challenge and enable our employees to achieve great things. 

We live and breathe our core values: 

• We Before Me: We demonstrate empathy through our actions and solicit diverse voices and opinions. We put ourselves in each other’s shoes, readily admit our mistakes, and generously share our time and knowledge. 

• Dare To Be Great: We are big-picture thinkers who focus on solutions to problems. We solicit and offer actionable feedback to others without hesitation. We embrace opportunities to improve ourselves, our teams, and our work. We aim to be the best of the best. 

• Own It: We set clear expectations, communicate proactively, and follow through on our commitments. We take pride in the experiences we create and the outcomes we deliver. We are personally invested in the success of our team and our clients. We iterate to deliver ever better results. 

We are consistently listed among Inc & Crain's "Best Places to Work" and we're proud of our accessible & engaged executive team. We believe in cultivating an atmosphere of inclusion and providing an environment that enables every employee to work to the best of their ability. 

Some of Our Benefits 

• Unlimited Paid Tim