User Experience Researcher ‎(cover for 42141)

Are you a T shaped user researcher with solid hands on experience? Do you bring energy, curiosity, and a passion for improving the lives of people with intimate health needs?

We are looking for a motivated colleague to join our Research & Insights team for a maternity cover. Ideally, you bring ideas and experience from a previous user research role and are excited to contribute during this period. You’ll play an important part in conducting research, driving synthesis, and delivering engaging insights that help shape Coloplast’s future products and overall strategy.

Join a Team That Shapes Strategic Direction

Innovation is a key priority at Coloplast, and the Research & Insights team plays a central role in defining the foundation for our future offerings. Through user research, we identify needs and translate them into direction for strategy and R&D. We’re an international team with backgrounds in business, service design, design strategy, social science, and interaction design. We’re looking for someone with solid user research experience, from planning and conducting studies to synthesizing and communicating insights.

Our work spans both qualitative and quantitative research, supported by a dedicated Research Ops role. We collaborate closely with cross‑functional teams from early exploration of problem spaces to late‑stage refinement of solutions.

 

Be The User Experience Advocate Within Project Teams
As our new colleague, you are first and foremost an excellent researcher – you will define, design, facilitate, and synthesise user interactions. Based on this, you will deliver impactful insight, driven by your strategic outlook and understanding of the business context. You know user research is a craft that extends well beyond speaking to people and you show the team how to connect the dots to create outstanding user experiences, physical as well as intangible. Additionally, you will most often be part of a creative team who will work together to build fantastic solutions based on those insights.

 

You will have to travel internationally 15-25% of your time to meet users but will also spend plenty of time in front of the computer and in workshops with project team members.

 

Your main activities will be to
•    Determine research objectives and based on those, design user interactions. You’ll prepare research sessions by recruiting the right participants, planning the interactions, and designing stimulus and tools to capture insight.
•    Moderate the conversation when we engage with users.
•    Lead the synthesis process to uncover insights and identify opportunities, making sense of everything that was said and observed in interviews. You will then develop compelling ways to communicate these.
•    Be part of a creative team within a project; a team who is responsible for designing some of the future products and services of our business.
•    Develop processes, frameworks and tools to streamline our work, raise the bar of our function, and widen the organisation’s understanding of qualitative research, quantitative research and user experience.

 

We are all learning, every day. You will learn about our products and users on the job, but we do expect you to take the lead on user research tasks from day one.

The position is based in Coloplast’s headquarters in Humlebaek, half an hour north of Copenhagen, Denmark.

 

A “people-person” with a knack for critical thinking
As a person, you use both sides of your brain, thinking both analytically and intuitively to uncover user needs and business opportunities. You are a “people-person” who relishes any opportunity to understand others, be it our users or your colleagues. You use these people skills also to bring your colleagues along the untrodden path. You’re also eager to both teach others as well as learn yourself – an enthusiastic team player. You are structured by nature, but also flexible enough to adapt to changes ‘on the fly’.

 
As our ideal candidate, you
•    Graduated with a master-level degree in design (product / service / interaction / UX) or social or behavioural sciences and have worked with user research in previous jobs.
•    Are a working professional with 2-5 years of prior experience in a research, strategy, or service design role in a design agency or in-house team where insight and design closely collaborated.
•    Have a strong toolbox of user research and strategic design or service design skills, tools and approaches.
•    (Almost) native English speaker, able to summarise ideas and observations clearly and concisely. Proficiency in other languages, including Danish, is a bonus!
•    Are a clear and compelling communicator in spoken, written,