OPS EMPLOYMENT SECURITY REPRESENTATIVE I - 40099980

Requisition No: 862023 

Agency: Commerce

Working Title: OPS EMPLOYMENT SECURITY REPRESENTATIVE I - 40099980

 Pay Plan: Temp

Position Number: 40099980 

Salary:  20.00 hr. 

Posting Closing Date: 10/06/2025 

Total Compensation Estimator Tool

JOB TYPE:    PART TIME / OPS

POSITION LOCATION:     Pensacola FL 

OPS Employment Security Representative I

This position will be used for multiple hires.

OPEN COMPETITIVE

www.floridajobs.org/

Your Specific Responsibilities:

The position is responsible for meeting customer satisfaction and placement goals.  Staff is focused on placement services by using Employ Florida (EF), job boards, and community resources.  The position is responsible for prioritizing work demands with a focus on customer satisfaction by ensuring quality job referrals are made based on employer defined skill sets and requirements.  The position also ensures that all services provided are adequately documented in the State database, alerts job seekers to customer satisfaction surveys, and inform job seekers of all CareerSource Escarosa services. All work is done to ensure CareerSource Escarosa goals are met and that customer satisfaction has been earned. 

Receives immediate supervision from J & B Administrator and/or Milton Office Supervisor.  Works as directed providing services with the goals of Resource Specialist and customer satisfaction.  

• Manage job seeker expectations. Explain and emphasize “Customer Satisfaction” philosophy by having customer complete a CareerSource Escarosa survey.
• Coordinates the provision of labor exchange services to eligible persons including intake and assessment, counseling, testing, job search assistance, referral and placement.
• Assess the needs of customers to determine the eligibility of applicants and refer to services such as HOPE FL, Supplemental Nutritional Assistant Program, Welfare Transition Program, Ticket to Work, WIOA, Veteran Services, or other programs or resources that may be available, etc.
• Ensure full compliance with state, federal or local policy of entering staff assisted services codes and documentation recorded in EF are in full compliance with Florida Commerce & Career Source Florida guidelines.
• Identifies and make recommendations to immediate supervisor actions and services needed to maintain compliance with established regulations, directives and procedures.
• Conducts self-evaluation and participates in shared evaluations for the purpose of professional development.
• Upon request, assists in the acquisition of prosthetic and sensory aids and services needed to enhance the employability of eligible persons.
• Ensures that customers use computers and equipment for their intended purpose and redirect customers who are using resources inappropriately.

 

• Assist customers in completing their profiles, including building or uploading a resume in Employ Florida and adding relevant work history, education, etc. so that they can easily be matched to existing job orders based on their knowledge, training, skills, and abilities. Assist customers in completing or entering information in the CONNECT system for Re-Employment claims and the Access Florida site for benefits, including providing contact information for those who experience difficulties with the State’s system.
• Administer tests/assessments such as typing tests, skills assessments, TABE and others as required or requested by employers.
• Review resumes, make suggestions and assist with edits as needed. Refer and facilitate scheduling of customers for workshops, classes, career counselors, etc.
• Reach out to new Employ Florida registrants and encourage them to take advantage of all of CareerSource Escarosa resources.
• Handles customer concerns and difficult customers in a professional manner.
• Maintains neat and orderly, professional work area(s).
• Participate in all aspects of teamwork, and as a willing partner in not only the specific team, but in the organization. All team members are expected to have a working knowledge of the CareerSource services offered to customers