Customer Centricity Project Manager m/f/d

<p><span><span>As a <b>Customer Centricity Project Manager m/f/d</b> you will report to the Customer Centricity &amp; Experience Senior Manager based in <b>Obernai Europe</b> for a <b>Permanent</b> contract.</span></span></p> <p> </p> <p><span><span>To support this vision, we have launched a Customer Centricity Program aimed at fostering an enhanced end-to-end customer experience for our various target groups, engaging all functions and geographies across the organization.</span></span></p> <p><span><span>We are seeking a Customer Centricity Project Manager to coordinate strategic initiatives and ensure seamless execution.</span></span></p> <p> </p> <p><span><span><b>Your Mission</b></span></span></p> <ul> <li><span><span>Lead strategic planning and execution by formalizing program objectives, defining key milestones, and facilitating alignment with business priorities.</span></span></li> <li><span><span>Ensure governance and reporting by managing the project portfolio, tracking KPIs, and preparing reports for executive leadership and key committees.</span></span></li> <li><span><span>Drive project coordination and risk management by monitoring progress, tracking deliverables and budget, and overseeing dependencies across teams.</span></span></li> <li><span><span>Strengthen change management and program visibility by structuring internal communications, raising awareness as fostering upskilling, and organizing key events.</span></span></li> <li><span><span>Apply agile methodologies by leading sprint planning, retrospectives, and backlog management to ensure an iterative and efficient program execution.</span></span></li> </ul> <p> </p> <p><span><span><b>Job requirements</b></span></span></p> <ul> <li><span><span>Master’s degree in Business, Management, or a related field.</span></span></li> <li><span><span>Proven experience in project/program management in a corporate setting.</span></span></li> <li><span><span>Strong background in customer experience initiatives and cross-functional and/or international coordination.</span></span></li> <li><span><span>Familiarity with agile methodologies, governance frameworks, and stakeholder management.</span></span></li> </ul> <p> </p> <p><span><span><b>What we offer?</b></span></span></p> <ul> <li>Personalized onboarding experience program designed to make your first days smooth</li> <li><span><span>Opportunities to learn and grow through Hager Group's awarded Hi University. </span></span></li> <li><span><span>Internal career opportunities, over 25% of our recruitments are through internal mobility</span></span></li> </ul> <p><span><span><b>What are the recruitment stages? </b></span></span></p> <ul> <li>Once your CV has been selected, you will be contacted by a recruiter for an initial phone exchange.</li> <li><span><span>You will be invited for a first interview with the hiring manager &amp; the recruiter </span></span></li> <li><span><span>A second Interview will be then organized with the N+2 &amp; the HR manager</span></span></li> </ul> <p><span><span><b>Our success relies on collective energy. Apply now and power up your future with us!</b></span></span><br/>  </p>