Food Server- Banquets-On Call (Harrah's Ak-Chin Casino)

Provides fast and flawless service to the restaurant’s guest while building relationships and creating a comfortable atmosphere to ensure a truly great dining experience.
 

• Maintains current and accurate information regarding menu (i.e., preparation) Greets, and makes welcome, each guest seated in assigned station. Takes initial food and/or beverage order within 2 minutes of guest being seated. Repeating order back to ensure accuracy.
• Proficient in the operating functions of the POS computer and cash handling.
• Maintains expected service levels, ensures all revenue is accurately handled and internal controls during day to day operations and during system outages.
• Possess the ability to effectively communicate in a clear, professional and friendly manner with all guests and employees. 
• Differentiate guest service and gives priority service to the appropriate tier leveled player.
• Possess the ability to professionally handle high pressure and difficult situations.
• Ensures tables are clear, appropriately set up and presentable for guests to be seated prior to being seated. 
• Displays an upbeat and positive attitude when greeting guests, during their dining experience and during their departure. 
• Presents and up-sells any specials/Chefs features and/or specific menu items with enticing verbiage.
• Engages guests in conversation during their dining experience. 
• Suggests items to guest based on expressed guest preferences. Up-sells appetizers, beverages, desserts in accordance with restaurant service standards.
• Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.
• Delivers prepared food to the appropriate guest within three minutes of completed production order.
• Returns to table within five minutes of order delivery to ascertain guest level of satisfaction, and periodically there after.
• Resolves service issues according to the service recovery toolbox and reports guest dissatisfaction to the supervisor and/or involves the supervisor.
• Presents check for payment to correct customers, thanks and invites them back, wishes them luck and makes it easy for them to get back in play..
• Maintains cleanliness standards at tables and all work stations.
• Adheres to regulatory, departmental and company policies.

QUALIFICATIONS:

The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position.

• Must be at least 19 years of age. 
• Must be able to carry and balance service tray on shoulder. 
• Must have legible handwriting. 
• Must have knowledge of menu prices and composition of food and beverage menu items, daily specials and proper placing procedures is required. 
• Must be able to read, write, speak and understand English. 
• Must be able to get along with co-workers and work as a team. 
• Must present a well-groomed appearance. 
• Must have a sense of urgency and react to changing business demands. 
• Must have the ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

ADDITIONAL JOB DUTIES:

• Other duties as assigned.
• Assists bus persons, as necessary, in bussing, cleaning and setting tables.
• Works closely with other servers, the culinary team and management to ensure quality of food, the dining experience and guest satisfaction.
• Upholds standards of dining room ambiance and atmosphere. 
• Handles and solves any concerns and questions from guests.
• Works in an organized, efficient manner to provide service levels as established by company standards.  Maintains a professional manner and posture at all times, acting as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.

EDUCATION AND/OR EXPERIENCE:

• High school diploma or GED preferred
• Prior Food Server experience is preferred. 

DISCLAIMER: 
Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.