Staff Product Manager - Programmable Voice

See yourself at Twilio

Join the team as Twilio’s next Programmable Voice Product Manager.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job 

Programmable Voice was Twilio's first product, and it has grown and changed significantly since its launch in 2008. Twilio is looking for a dedicated Product Manager to help fuel the next 15 years of innovation and growth.. 

Responsibilities

In this role, you’ll:

• Help developers build the future of Voice interactions using Twilio's APIs and TwiML markup language
• Provide additional call control layers using Conference and extend multiparty calling capabilities
• Extend the capabilities of the Programmable Voice Platform with Media Streams to allow developers to build interfaces with third-party applications

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

 

Required: 

• Education in a technical field such as engineering, computer science, mathematics, data science or similar. 
• Experience managing API-first products with focus on RESTful interfaces.
• Experience writing requirements for a software feature or solution for an internal or external customers. 
• Demonstrated experience working with big data sets and using tools such as writing SQL queries, sheets, or similar.
• Strong technical, analytical, and UI/UX design understanding and will roll up sleeves to get the job done.
• Ability to speak and write in English fluently.

Desired:

• Experience independently testing hypotheses and quantifying expected impact by querying internal data sets.
• Experience or Interest in understanding distributed systems (cloud-scale) architectures.
• Experience working in an Agile/SCRUM development process with globally-distributed teams and customers.
• Experience working with direct sales, marketing, and defining pricing/packaging.

 

Location

This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

 

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

 

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

 

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

 

If this role isn't what you're looking for, please consider other open positions.

 

*Please note this role is open to candidates outside of Colorado, California, New York,Washington and Washington D.C. The information below is provided for candidates hired in those locations only.

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