ESSA Bank, nCino Platform Administrator

Description

The nCino Platform Administrator is responsible for the configuration and ongoing optimization of the nCino platform supporting both retail consumer lending and commercial lending. Serving as the primary administrator and subject matter expert, this role ensures that lending workflows are efficient, compliant, and aligned with business and regulatory requirements. The position also performs general Salesforce administration duties, supporting the stability, security, and scalability of the broader Salesforce ecosystem.

Below is a list of essential functions for this position. Additional responsibilities may be assigned in the position.

KEY RESPONSIBILITIES

• Maintain retail and commercial lending processes from origination through closing
• Partners with lending, operations, credit, compliance, and technology teams to translate business needs into effective system solutions
• Ensure platform configurations align with regulatory, audit, data governance, and change management requirements
• Optimize system usability, performance, and automation to improve lender and borrower experience
• Provide ongoing Salesforce administration, including user access, configuration, releases, and platform governance

ATTITUDES

Builds positive relationships with internal and external clients by valuing other's feelings and rights in both words and actions, and embracing other's unique beliefs, backgrounds, and perspectives by demonstrating:

• Respect - Speak to others with kindness, empathy and fairness.
• Client Focus - Deliver consistent, high-quality service that builds trust and loyalty.
• Inclusion - Encourage diverse viewpoints and contributions in decision-making.

BEHAVIORS

Demonstrates strong business ethics and honest behaviors and the ability to positively influence and work with others to achieve excellent results by demonstrating:

• Leadership - Demonstrate the ability to positively influence others to achieve.
• Integrity - Establish and enforce program governance frameworks, including change control and release management.
• Collaboration - Positively work well with others to produce excellent results.
• Volunteerism - Use your skill beyond the role by mentoring others, helping teammates, and supporting meaningful causes.

COMPETENCIES

Reflects skill, good judgement, positive conduct, and personal responsibility for assigned areas. Seeks to implement and leverage services and technologies that create efficiencies by demonstrating:

• Accountability - Demonstrate personal responsibility for assigned areas and actions.
• Innovation - Embrace new ideas, new tools, and bold thinking; challenge the status quo.
• Professionalism - consistently demonstrates courteous behavior, integrity, and a strong work ethic while representing the bank with a polished appearance and clear communication.

POSITION LEVEL(S) EXPECTATIONS (if applicable)

• nCino Platform Junior Administrator - 0–2 years of experience with foundational understanding of Salesforce/nCino functionality. Performs basic configuration, user management, end user support, and change management documentation.  
• nCino Platform Administrator - 2–4 years of experience and ability to maintain, troubleshoot, and configure workflows, decisioning, and approval processes. Analyze enhancement requests and recommend best-practice solutions. Proactive in platform optimization and leading initiatives.
• nCino Platform Administrator II - 5+ years of experience and the ability to lead complex initiatives and configuration.  

SEEKS PROFESSIONAL DEVELOPMENT OPPORTUNITIES

Actively participate in expanding skill sets and career paths by attending training programs, workshops, certifications, and educational resources relevant to the role. Set stretch assignments and cross functional opportunities that foster growth and learning. 

Requirements

QUALIFICATIONS, EDUCATION, & EXPERIENCE

To perform this position successfully, an individual must be able to perform each essential position requirement satisfactorily and a skills inventory is listed below.  

• Bachelor’s degree in a technology related program or 1-3 years’ of platform administration experience.
• Ability to interpret technical specifications as well as create technical documentation. 
• General understanding of banking, consumer lending, and small business lending is preferred.
• Salesforce/nCino product knowledge is preferre