Manager Show Direction

Company Description

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Job Description

Essential Responsibilities:

• Cultivate and lead a culture that promotes a professional, collaborative, inspiring, fun and teamwork-driven work setting for all Team Members.
• Oversee and manage the daily functions and development of Show Quality Supervision and Casting teams, including managing staff and process/procedures as well as providing necessary support for the operations. Partner with venue/area management to ensure all Entertainment elements and shows are properly implemented, executed and maintained. This includes providing notes and feedback on team member performance, overall set/show appearance (including props and scenic), training and any other components of show quality. 
• Lead and develop Show Quality management team to ensure consistency, quantity and quality of performance feedback for all performers/elements within Entertainment.  Track and monitor feedback to ensure timeliness, accuracy and regularity of feedback/notes.
• When/where applicable, serve as main point of contact for and manage Show Director teams, both internally and consultant project based. In partnership with Entertainment Sr. Leadership, select and contract appropriate outside resources if needed, working with Legal and Sourcing Departments on bidding, negotiating and contracting.
• Directly manage casting team, overseeing all casting efforts and partnering with venue/area management to ensure consistency and quality of process and product. 
• Provide direction, development and support to Assistant Managers and hourly team members.  Communicate feedback and address any and all performance issues, providing recognition, coaching and/or discipline when appropriate and completing employee evaluations annually.  Assist in hiring, training and development of staff. 
• Work with other department Managers to develop and implement action plans for the department’s future success for team member satisfaction (TSAT) and guest satisfaction (GSAT).
• Work closely and efficiently with other park operating departments, assisting with any and all employee and/or guest situations.
• Ensure that collective bargaining agreements are upheld by partnering with Human Resources and Labor Relations in providing input, addressing issues and maintaining positive union relationships. Support management and ensure that discipline is applied in accordance with company procedures and collective bargaining agreements.
• Understand and actively participate in Environmental, Health and Safety responsibilities by following established USH policy, procedures, training, and employee involvement activities.
• Perform other duties as assigned.

Manage and maintain Show Quality and Casting for the department:

• Ensure Show Quality team is providing regular performance feedback, aligned with Creative intent of the show and/or element.
• Create, implement and update/maintain a note tracking system to capture and track all perfo