Director, Client Success - MDLIVE - Remote

The Director, Client Success is an individual contributor role responsible for developing and maintaining excellent relationships with existing health plan, employer, and/or health system clients to increase revenue, drive product utilization and retain clients. 

Responsibilities:

• Advisor to key health plan client:
• Represent MDLIVE and serve as lead liaison between a key health plan client and MDLIVE product and marketing teams
• Ongoing, detail-oriented relationship management with client decision makers including C-suite executives; ability to navigate complex organizational structure to build and maintain relationships both internally and externally
• Create, customize and deliver compelling presentations that demonstrate value of MDLIVE services, program performance and potential growth opportunities specific to product evolution and member engagement.
• Partner with marketing team on data analysis to / furnish of recommendations of strategic marketing and product plans including approaches most likely to drive key performance metrics for client.
• Maintain, monitor and facilitate renewal contracting process
• Maintain active renewals in Salesforce
• Lead meetings onsite, offsite and virtually
• Create and execute train the trainer programs to respective channel sales teams
• Client Success Executive for employer / mid-market business segment:

• Manage complex, consultative sales and client engagement processes for employer, mid-size health plan and health system segment of the business

• Exceed annual revenue targets by developing and securing new revenue opportunities within existing clients (e.g. upsells, additional member segments, renewals, etc.)

• Exceed annual client engagement quotas specific to utilization

• Coordinate with internal account management teams to ensure client satisfaction and operational efficiencies

• Deliver compelling presentations that demonstrate client value

• Manipulate, interpret, and present data analysis to furnish recommendations for both high-level marketing plans and virtual care strategy

• Lead oversight of customized promotions that fit health plan, employer and/or health system specific needs and regulations

• Forecast pull through sales projections and maintain active pipeline updates in Salesforce

• Lead meetings onsite, offsite and virtually to demonstrate product capabilities to clients

• Attend trade shows and industry events as designated

• Willing to travel up to 50%

• Other duties as assigned

Qualifications:

• Bachelor’s in Business Administration or related field

• 3-5 years’ experience in strategic account management, sales or business development in the healthcare industry

• Understanding of health plans and/or health systems from end to end: care management, claims, networks, marketing, clinical, 270/271 eligibility, claims, clearinghouses, credentialing, networks, marketing, provider onboarding and training, EMR/EHR (Epic, Cerner, MEDITECH, AthenaHealth) interoperability, ACO environments, IDN and related relationship structures 

• Experience working with physicians and C- suite executives

• Ability to develop and interpret sales forecasts for partners, including a strong facility with Excel

• Hands on, strong team player, and fully accountable for delivering agreed-upon performance metrics.

• Ability to develop presentations to build a sales story

• Proven ability to close sales opportunities with Health Plans, Employers and/or Health Systems

• Health Plan, Employer and/or Health System product understanding (benefit models, industry norms, regulations)

• Experience with financial modeling specific to proposals

• Experience with product demonstrations to senior executives

• Excellent documentation and communication skills

• The ability to present to a variety of audiences

• Experience and high proficiency in Microsoft Office products

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

This role is also anticipated to be eligible to participate in an incentive compensation plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental,