Field Applications Specialist - Miami, FL

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The Position

Field Applications Specialist - East Florida

A healthier future is what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

The Roche Support Network offers an exciting opportunity for individuals who are passionate about problem solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care.

The Opportunity:

The Roche Support Network is dedicated to providing exceptional support to customers.  As a Field Applications Specialist:

• You will serve as the Roche liaison and expert with the field and customers on all consultative, administrative and technical installation matters pertaining to implementation of assigned Roche systems. 

• You will serve as the lead technical expert for field support staff by supporting the local support team with the identification, analysis, and execution of complex hardware instrument implementations, including pre-installation planning and resolution of post-implementation hardware issues. 

• You provide analysis, feedback and recommendations on product failure trends and serviceability issues.

• You diagnose mechanical, hardware, software and system failure, using advanced knowledge, experience and skills. 

• You determine the most cost effective repair/resolution to minimize delay to the installation timeline. 

• You are responsible for maximizing customer satisfaction with Roche hardware installations. 

• You promote effective, positive, and productive communications among team members to ensure and maximize satisfaction of customers.

• You manage assigned installations at a level that promotes goodwill, confidence and credibility in order to exceed customer expectations in terms of product, installation and support quality.

• You will oversee and assess quality of installation teams’ work and provide feedback to regional lead engineers regarding customer site readiness, delivery, and install resource scheduling.

This is a field based role - the territory is East Florida including South Florida, Orlando, Jacksonville, and Puerto Rico. The primary focus is South Florida and ideal candidate to live within the greater Miami to Fort Lauderdale area.

Overnight travel requirements are estimated up to 30-40% as needed and may include travel to Indianapolis headquarters or within the Southeast Area as needed. Must be willing and able to travel overnight for up to 4-8 weeks at a time outside of the immediate South Florida area.

Who You Are:

• Bachelor’s degree in Biology, Chemistry, Cell Biology or Biochemistry, or Bachelor’s degree in Medical Technology, and/or relevant experience

• 3 years of previous experience in a clinical laboratory or IT in a clinical lab environment

Preferred Qualifications:

• Ability to learn and remain current on Roche solutions across various fields, including chemistry, immunology, molecular, life sciences, and IT solutions, while keeping up with industry trends.

• Effective written and verbal communication skills, along with project management experience.

• Strong customer consultative skills, including advanced scientific knowledge, exceptional customer engagement, and the ability to foster strong customer relationships. 

• Ability to coach and mentor team members and work independently as a field-based individual contributor.

The expected salary range for this position based on the primary location of Florida is $63 - $118k. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.  This position is eligible to earn incentive compensation that is calculated and paid in accordance with the applicable Incentive Compensation Plan for the role. This position also qualifies for the benefits detailed at the link provided below.