Customer Success Manager

Department: Account Management

Employment Type: Full Time

Location: Remote US

Compensation: $55,000 - $70,000 / year

Description

The Client Success Manager role supports our network of distribution partners within the financial services sector. The successful candidate will be responsible for managing relationships with service facilitators, resellers, data vendors, platform providers, and other strategic partners to ensure seamless content distribution, compliance, and collaborative growth.

Significant opportunities for growth and career advancement based on performance. 

Key Responsibilities

• Develop a deep understanding of your clients, including their objectives, needs, and working styles
• Drive adoption of products/services 
• Monitor usage data to target inactive users
• Maintain accurate users lists that reflect active users
• Seek opportunities for growth, specifically with user adds, within existing accounts
• Serve as the product expert for services within your client base
• Conduct product trainings
• Assist with inbound product and research related questions
• Partner with Product to ensure client feedback is integrated into product enhancement roadmaps
• Partner with Marketing on campaign strategies within existing accounts 

Skills, Knowledge and Expertise

• 1-2 years of experience in Customer Success, Account Management, or a related customer-facing role
• Previous experience servicing Wealth Management accounts is highly preferred
• Previous experience in a Research environment is highly preferred 
• Hands-on experience with CRM tools (preferably Salesforce) 
• Collaborative work ethic and a goal driven individual 
• Excellent communication and interpersonal skills with the ability to build rapport and trust with clients and internal teams
• A customer-centric mindset with a passion for helping clients succeed
• Ability to prioritize tasks and manage multiple client requests
• Strong problem-solving skills and a proactive approach to addressing client challenges.

Benefits

• 20 days of Vacation
• 8 Sick Days
• 1 paid volunteer day
• 10-11 Holidays a year
• Health, Dental, & Vision Insurance
• Company paid Life & Disability Insurance 
• Competitive Pay
• Annual Performance Bonus 

The base salary range for this position is $55,000 - $70,000. Compensation is determined by factors including experience, skills, and business needs. This role is also eligible for an annual performance bonus and a comprehensive benefits package.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.