Customer Service Specialist (Chinese)

Job Title: Customer Service/Exception Handling-USA

Position Type: Full-time

Location: Miami

Salary Range / Rate (Currency): $20-23/hour, P3 level

Job ID#: 140185

Bilingual - Fluent in English and Mandarin - "Proficiency in Mandarin is preferred as the successful candidate will be required to communicate with business partners in China."

Position Summary:

You will play a pivotal role in overseeing and optimizing the day-to-day activities to ensure efficiency and productivity. Your primary responsibilities will revolve around managing personnel, implementing strategic processes, and sustaining a positive work culture within the warehouse.

Key Responsibilities:

•  Handle incoming calls, e-mails, and customer issues that have been received from the Customer
• Manage requests for pick-up or container deliver in a timely manner and initiate outbound calls to customers as needed.
• Troubleshoot and resolve potential delivery and/or pick-up problems before they result in a service issue.
• Gather and maintain route sheet documentation for pick-ups (scheduled, missed, extra pick-ups), route completions, and driver locations.
• Maintaining a positive, empathetic, and professional attitude toward customers and fellow co-workers at all times.
• Responding promptly to customer inquiries through various channels, providing professional customer support.
• Work closely with transportation subcontractors, process shipments, and ensure they are delivered within agreed terms.
• Processing customer orders, returns and customer requests.
• Keeping records of customer interactions, transactions, comments and rectifications.

Qualifications:

• 1 years of analytical or customer service related working experiences.
• Bachelor's degree or higher in Business, Operations, Statistics, or a related field
• Expert knowledge of Excel, PowerPoint
• Excellent data analysis skills, capable of focusing on key metrics and trends to identify issues and improvement opportunities.
• Solid communication and project management skills

About Us:

Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue leading global talent solutions.

IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.