Special Operations Coordinator

CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own goals be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun.

 

About Financial Aid and Scholarships:

For information about the CSUN Financial Aid and Scholarships Department, visit our website at: https://www.csun.edu/financialaid  

 

Major Duties

Under the general supervision of the Associate Director of Financial Aid Operations, the Special Operations Coordinator is responsible for managing and coordinating all incoming documents to ensure the accurate review and processing of documents. The incumbent will act as an informational resource to staff on issues and questions related to OnBase workflow, verification, and the interpretation of tax documents; participate as a member of the annual document committee; and update verification documents, procedures, and the department website.  

• Responsible for generating reports from OnBase and will work with the Systems Team to test and implement the OnBase document process for the upcoming year.
• Coordinate the processing and workflow of Satisfactory Academic Progress appeal documents.
• Work closely with the Leadership Team to update the online verification guide, verification documents, verification procedures, and department website.
• Performs other duties as assigned.

*NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: https://mycsun.box.com/s/gkgyq56zx3ue8e71p3j2f9o8htvchkdf

 

Qualifications

• Equivalent to five (5) years of full-time, progressively responsible administrative or technical office management experience in an administrative capacity exercising independent judgment and leading the work of others.
• Equivalent to full-time college or university education/vocational school training in business or job-related fields may be substituted for up to two (2) years of the required experience.

 

Knowledge, Skills, & Abilities

• Thorough mastery of: office methods, procedures, and practices; and correct English grammar, spelling, and punctuation.
• Ability and specialized skills to: prepare letters, memos, and reports; transcribe minutes; make travel arrangements; analyze operational and procedural problems and develop, recommend, and evaluate proposed solutions; apply judgment, discretion, and initiative in establishing priorities, providing follow-up and quality control.
• Ability to use judgment and discretion to act when precedents do not exist; understand problems from a broader perspective and anticipate the impact of office administration problems and solutions on other areas.
• Communicate effectively both orally and in writing; establish and maintain cooperative working relationships; effectively handle interpersonal interactions at all levels and handle highly sensitive interpersonal situations; operate standard office equipment and software.

 

Pay, Benefits, & Work Schedule

• The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver, and more.
• Classification: Administrative Support Coordinator / 1035 / 2
• The anticipated HIRING RANGE: $4058 - $4410 per month, dependent upon qualifications and experience. The salary range for this classification is: $4058 - $6653 per month.
• HOURS: Full Time; 40 hours per week; Monday through Friday.
• This is a Regular position with a one-year probationary period. 
• The position is currently hybrid (2 days in office, 3 days remote); however, this is subject to change based on student and/or operational needs.

 

General Information

• Applications received through September 25, 2024 will be considered in the initial review and the review of applications will continue until the position is filled.
• This position is sensitive as designat