Bilingual Administrative Assistant (English-Spanish)

This is a remote position.

Responsibilities:

• Contact clients to confirm upcoming medical appointments and consultations
  
• Document all client interactions and appointment confirmations in Smart Advocate legal software
  
• Conduct follow-up calls with clients after appointments to confirm attendance and gather updates
  
• Answer incoming phone calls and provide client support
  
• Perform general administrative and clerical tasks to support the legal team
  
• Maintain accurate records of client communications with timestamps and detailed notes
  
• Coordinate appointment scheduling and rescheduling as needed
  

Requirements:

• Fluent in both English and Spanish (speaking and writing)
  
• Legal experience is preferred, not requiredExperience with CRM or case management software systems
  
• Strong communication skills for client interaction
  
• Administrative or clerical work experience
  
• Ability to work independently and manage multiple tasks
  
• Professional phone manner and customer service skills
  
• Attention to detail for accurate documentation
  

Scope:

• Monday to Friday, 9am to 5pm Eastern with a 30-minute paid break
  
• Direct management and communication with the law firm team
  
• Use of client’s existing software systems including Smart Advocate legal CRM
  
• Focus on client communication and administrative support rather than complex legal tasks
  

• HMO Coverage in eligible locations
  
• Permanent work from home
  
• Immediate hiring