Bilingual Account Coordinator, Collections & Recoveries (Spanish)

Mission Lane is revolutionizing access to financial tools to pave a clear way forward for millions of Americans on the path to financial success. We strive to create solutions no one ever has before, to redefine the financial industry for the better. Sound like a mission you could get behind?

We're looking for thoughtful problem-solvers with big hearts, confident communication skills in both English and Spanish, and the innate desire to exceed customer expectations, to join our Customer Advocacy department as Bilingual Account Coordinators on the Collections and Recoveries team.

About you:

You've developed your skills with 1+ year(s) experience in any professional environment where going above and beyond for your customers is the number one priority.

We've found that everyone from recent grads, tenured call-center agents, outbound sales reps, and customer service professionals from the retail, restaurant and hospitality industries are well prepared for success in this key role. If any of these sound like you  - and if you're ready to launch a career in the Financial Technology industry - we'd love to hear from you!

The perks include:

• Ability to work 100% remotely or at our office in Richmond, Virginia - or a little bit of both!
• Competitive hourly rate + bonus potential
• 20 days PTO + 6 paid company holidays
• Medical, dental and vision coverage, including a 100% company-paid employee-only option
• All IT equipment provided for you
• $40 per month Internet Stipend
• $100 per month (after tax!) Thrive Stipend - to use in any way that helps you thrive
• Paid parental leave after 6 months

The impact you'll make:

You'll drive forward our mission of financial inclusion by serving as the voice of Mission Lane, via live customer phone calls in a virtual call center environment.  

Day-by-day, you'll speak with customers who have fallen behind on payment, approach them with dignity and respect, and help them improve their financial health by negotiating payment or settlement plans. Your strong communication and problem-solving skills will make a real difference in the lives of people working hard to build or rebuild their credit.

You'll thrive in this role if:

• You have 1+ year(s) customer service experience, in any industry.
• You are 100% fluent in English and Spanish, verbally and in writing.
• You have some sales or negotiation experience, or the ability to speak persuasively.
• You're curious, use good judgment, and can quickly process situations to find solutions.
• You're a great listener and find it easy to connect with others and build rapport.
• You stay calm during conflict and recover quickly from difficult conversations.
• You're tech-savvy and comfortable learning new software.
• You're growth-minded, a fast learner, and use constructive feedback to learn and improve.
• You're adept at handling change and enjoy a fast-paced, dynamic work environment.

If you choose to work remotely:

• A private, quiet, distraction-free, interruption-free work area is required.

Schedule:

• We are currently hiring for a 12:30 pm - 9pm Eastern Time shift (please translate to your local time zone).

Employment is contingent upon being a resident of one of the following US states: AR, AZ, FL, GA, MO, TX, UT or VA.  All states are subject to change.

At Mission Lane, we’re looking for people who have the courage to take on new challenges. If you need accommodations to perform at your highest potential throughout the application and/or interview process, don’t hesitate to reach out.

We’re committed to ensuring our team members have balance in their lives, and we strive to create an environment that brings out the best in everyone, everyday.  Our comprehensive benefits package* provides the support you need to thrive at work and at home.

• Work:  An engaging culture with access to training programs and advancement opportunities
• Life:  Full health, dental, and vision benefits, Flexible Spending Account (for medical and childcare expenses), paid parental leave, and a 401k Company Match
• Balance:  Generous PTO, flexible schedules, a Calm App subscription, and more.
  

*Benefits may vary by location

More about Mission Lane:

Mission Lane is based in the U.S., with headquarters in Richmond, Virginia. Founded in December 2018, we’ve grown to more than 2 million