Customer Service Specialist 2 (Events and Althetics)

Description

Benefit type: Part Time Non-Benefited- Limited duration

Benefits available: For a full description of our benefits, please click here

About the job:

Come join our friendly and dedicated Events and Athletics team to help manage our reservations process and assist with special events, athletic programming, rentals and administration. You'll be responsible for performing varied customer service duties including reception, customer transactions, and general office assistance.

A Day in the Life:

The information provided below encompasses the typical duties and capabilities linked with this classification. Duties may include, but are not limited to the following:

• Provides excellent customer service both externally and internally. Creates a positive experience for customers through professional and courteous behavior and effective problem resolution.
• Answers multi-line telephone and greets occasional patrons at the front desk, providing support for athletic programming, park and facility rental guidelines and reservation processes. 
• Assist with preparation and communication regarding contractual and use agreements with external partners
• Utilizing the district’s registration software to process reservations for district rentals and manage athletic program details.
• Understand and process financial transactions relevant to rentals and athletic programs, including reservations, registrations, refunds, and deposits.
• Provide program assistance for internal programming, including communication with coaches and parents, enrollment adjustments and updates, and scheduling assistance.
• Maintain inventory of rental and program needs, including certificates, supplies and equipment, first aid kits, and insurance documents. 
• Provides various clerical duties such as data entry, word processing, filing, photocopying, printing facility use agreements, and roster management.
• Assist with internal and external schedule creation and management for events and athletics.
• Occasionally monitors program and rental sites and reports any damage or cleaning needs. Identifies and reports safety concerns promptly to the appropriate person(s).
• Performs emergency support as directed in the emergency action plan.
• Acts as a Mandatory Reporter; reports incidents of child abuse/neglect.
• Communicates and reports safety concerns promptly to the appropriate person(s).
• Performs other job-related duties as assigned.

Schedule:

This is a part-time (30 hours per week) limited-duration position ending on July 1st, 2026

• The primary duties of this position will work seasonally between event and athletic support.
• Daily schedules will adjust accordingly and will be established with the Events and Athletics Manager. 
• Occasional evening and weekend work may be required depending on departmental needs.

Requirements

What you'll need for success:
Strong Knowledge of:

• Customer service standards;
• Cashier and money handling procedures;
• General office practices;
• Multi-line telephone systems; and
• Basic math, spelling, English grammar.

Skill and Ability to:

• Communicate effectively, tactfully, and professionally with the public and all contacts, including in person, by phone or e-mail;
• Maintain focus and organize and prioritize own work with frequent  interruptions and distractions;
• Work independently while also able to work cooperatively with  others;
• Navigate difficult conversations or conversations with upset people while maintaining rapport;
• Proficiently operate a variety of office equipment including      computer, phone system, and copy machine; 
• Work effectively with frequent interruptions; 
• Demonstrate excellent multi-tasking skills; 
• Create a positive, constructive and respectful relationship with staff and the general public.

What we're looking for:
Education, Experience, and Training

1. Must be a minimum of 16 years of age; AND
2. High school diploma or currently attending school; AND
3. Some previous related volunteer or work experience in customer service; OR
4. Any satisfactory combination of education, experience and training.
5. Bilingual in English and Spanish preferred

Position Specific Requirement

This position may require reporting to additional sites throughout the wor