Operations Business Associate - Experienced Graduates (Spring 2025 Start)

This is a Boston based opportunity with a 4 day in office expectation.

Wayfair is continuing to expand our commitment to hiring and supporting talent early in their careers, focusing on filling opportunities with experienced graduates who have 1-3 years of experience.

Wayfair is seeking collaborative, innovative, and adaptable candidates for a full-time position as a Drayage Execution Associate within our Operations team. Operations Associates will have the opportunity to gain experience in core functional areas at the center of our logistics and supply chain functions and contribute directly to the growth and success of the company. This is an ideal opportunity for candidates who are looking to join a highly collaborative, cross-functional team, driving forward the future of retail supply chain operations. 

Drayage Execution Associate

Who We Are:

The Drayage Execution team supports Drayage Operations across North America and ensures a smooth experience for our stakeholders. We analyze the root cause of operational complications, and partner with third-parties to ensure containers are delivered as expected in a timely cost-effective manner. 

As a member of the Drayage Execution Team, you will assist with day to day operations for drayage coordination to and from Supplier or CastleGate fulfillment Centers.You will monitor shipments prior to arrival to ensure the departure and arrival documents are received from Origin Agents and Delivery Orders are dispatched to our Carriers. As well as, post-arrival container monitoring to ensure timely custom clearance with our Broker partners, resolving port holds, and executing payments for accessorial charges. You will also help support the leadership team in identifying operational challenges and helping to drive for creative solutions.

What You'll Do

• Help minimize the impact of delays that cause financial loss by identifying operational opportunities and pose cost effective solutions
• Use problem solving skills to independently resolve issues arising pre-/post-arrival arrival to ensure supplier satisfaction
• Suggest and support changes to internal processes to improve efficiency and decrease cost exposure
• Communicate performance trends and improvement opportunities to management both within and outside your immediate line of reporting
• Work cross-functionally with a variety of teams across Operations to streamline operational processes
• Monitor key performance indicators and work collaboratively to improve the quality of our logistics and supply chain operation
• Create and deliver communication plans with external partners including suppliers, logistics, Wayfair’s proprietary freight forwarding service (CastleGate Forwarding), and external 3rd party logistics companies (3PL)

What You’ll Need 

Basic Qualifications:

• 1-3 years of transferable experience in a corporate environment, including internship and co-op experience
• Authorization to work in the United States without visa sponsorship by Wayfair now or in the future.

Preferred Qualifications:

• Excellent written and verbal communication skills, along with the ability to influence others
• Analytical mindset able to process large volumes of data using a variety of reporting tools (Excel, Google Sheets, SQL, etc.)
• Ability to distill complex information in a simplistic way via emails, charts, graphs, and other forms of presentations
• Passionate about execution with strong interest to drive customer engagement
• Desire to own projects from beginning to end, and  thrive as part of a team as well as individually
• Comfortability navigating a fast-paced, dynamic environment with little structure
• Strong project management and prioritization skills

 

 

Why You’ll Love Wayfair:

• Time Off:
• Paid Holidays
• Paid Time Off (PTO)
• Health & Wellness:
• Full Health Benefits (Medical, Dental, Vision, HSA/FSA)
• Life Insurance
• Disability Protection (Short Term & Long Term Disability) 
• Global Wellbeing: Gym/Fitness discounts (including US Peloton, Global ClassPass, and various regional gym memberships)
• Mental Health Support (Global Mental Health, Global Wayhealthy Recordings)
• Caregiver Services
• Financial Growth & Security:
• 401K Matching (Employee Matching Program)
• Tuition Reimbursement 
• Financial Health Education (Knowledge of Financial Education - KOFE)
• Tax Advantaged Accounts
• Family Support:
• Family Planning Support
• Parental Leave
• Global Surrogacy &