Sr. Analyst, Customer Fulfillment

SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.

ABOUT THE ROLE

The Senior Analyst, Customer Fulfillment will support the Process Excellence team in providing analytic and continuous improvement expertise for order management from order to delivery. This individual will have the opportunity to collaborate with cross functional partners and North American Consumer Packaged Goods customers to execute order to delivery services in a manner aligned with SCJs strategy and customer expectations. Through the application of lean methodology, this individual will identify opportunities to improve and standardize processes and customer engagement activity. To achieve this, the Senior Analyst must build strong and collaborative working relationships with Customer Fulfillment teammates, SCJ Sales, Customer Supply Chain, and other internal partners to ensure execution.

KEY RESPONSIBILITIES

• Partner with Lean Champions/OPEX to formulate solutions for continuous improvement of order processing and customer engagement activity to reduce waste & increase efficiency

• Identify opportunities to use current technology to automate efficient processes and decrease manual order touches

• Ensure accurate set up and maintenance of Customer Fulfillment specific material master data to facilitate accurate processing of customer orders

• Ensure proper execution of internal system tools to achieve the goals of product supply and customer demand in order fulfillment

• Document and maintain standard operating procedures to ensure sustainable adherence

• Execute Sarbanes Oxley Act Reporting (SOAR) to ensure compliance and audit readiness

• Accountable for all aspects of service for assigned customer accounts which includes:

• Maximizing Key Performance Indicator (KPI) ratings to meet departmental and/or customer service level requirements
• Representing SCJ in customer meetings and/or projects as needed to achieve service goals
• Working closely with SCJ Sales and customers to manage customer promotions and other trade events (shelf resets, mod fill, etc.)

• Advocate on behalf of internal and external customers to troubleshoot concerns. This includes proactively communicating and managing escalations to ensure resolution

REQUIRED EXPERIENCE YOU’LL BRING

• Bachelor’s Degree with experience in Customer Service or related field

• 2+ years of experience with SAP or other ERP/related system

• Qualified candidates must be legally authorized to work in the United States.

PREFERRED SKILLS AND EXPERIENCES

• Proven understanding of end-to-end Consumer Product Goods (CPG) Supply Chain

• Strong work ethic and positive attitude focused on personal growth and contribution

• Self-starter, able to multi-task and work independently with a sense of urgency and the ability to set priorities under the pressure of competing demands

• Analytical capability with ability to draw conclusions and share insights

• Knowledge of Lean methodology and focused on continuous improvement

• Intermediate level in all Microsoft Office Applications with advanced level in Excel including Pivots and Power Query

• Strategic mindset

• Persuasive written and verbal communication (to all levels of organization)

• Mindful attention to detail

JOB REQUIREMENTS

• Full-time 1st Shift onsite in Racine, WI

• Remote work is available once a week for eligible employees.

• Position may require limited travel within North America (may include overnight)

BENEFITS AND PERKS

SC Johnson’s total compensation packages are at or above industry levels. In addition to salary, total packages may include bonuses, long-term incentives, matching 401(k) contributions and profit sharing based on company profitability, job level and years of service. As a family company, we’re committed to providing benefits such as subsidized health care plans, maternity/paternity/adoption leave, flexible work arrangements, vacation purchase options, recreation and fitness centers, childcare, counseling services and more. 

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