Administrative Coordinator - Service

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Overview

This position is responsible for assisting in maintaining scheduling of all field/shop work, communicating and advising customers (both external and internal) of all aspects of repairs and preparing appropriate paperwork, i.e., work orders, warranty, service department estimates/quotes, service department purchase orders for accounts payable, weekly payroll reports.

Key Job Responsibilities

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• Provides administrative assistance to the service department by receiving and coordinating customer & internal requests for service information and scheduling work, daily tracking of technician’s time in CDK. 

• Provide coordination & technical support for manufacture warranty claim filing, policy warranty requests, and submit claims to the warranty department.  

• Communicates with customers on work status and billing information, approves & processes outside purchases to work orders, opens work orders, and edits & closes work orders (invoice work orders). 

• Monitors, maintains, purchases & provides inventory control for shop supply inventory and maintains service truck fleet operating expense & operation reports. 

• Monitors & maintain branch Safety programs; Meets OSHA and EPA compliance 

 

Qualifications/Requirements

• High school diploma or general education degree (GED) required. Associate Degree or equivalent preferred

• Minimum of 2 years related experience and/or training; or equivalent combination of education and experience

• Must be able to apply the seven principles of the KOMATSU Way to their everyday work activities where applicable. 

• Strong organizational, communications and customer relations skills; A solid understanding of pricing principles and discounting effects & attention to detail in all areas of responsibility 

• Good working knowledge of computer & systems in place; basic equipment operations and mechanical functions; 

Additional Information

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.